Operations Officer at Fadac Resources

Job Responsibilities

• Providing exceptional customer care experience for the institution's clients and efficient functioning of customer support infrastructure.
• Responsible for counter services in the branch with a view to achieve timely and accurate processing of deliverables.
• Approval and supervision of daily transactions relating to cash, cheque deposit/ withdrawals (including remittance, clearing and collection instruments) Account opening, Loan Processing, Cheque Book issuance, ATM issuance, Dormant/inoperative account, Stop payment etc.
• Reconciliation of all cash suspense/sundry accounts on a daily basis.
• Checking of system generated reports on a daily basis.
• Liaise with sales staff to ensure that adequate support is provided in facilitating branch’s service delivery standards.
• Improved service standards and minimum turnaround time.
• Responsible for calling loan customer after completion of all Loan documents
• Maintenance of cash over counters and vault within assigned limits.
• Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
• Training Branch operation staff on operational controls and procedures

Qualifications, Experience and Competencies

• B.Sc/HND in Banking, Business Administration, Operations Management or equivalent professional qualification
• Minimum of 3 years' post-graduation experience in banking operations preferably in the microfinance industry.
• Sound working knowledge of the microfinance and/or banking Industry and related banking compliance regulations, banking laws is compulsory
• Strong lead leadership qualities with a proactive, results oriented and a positive "can do" disposition
• Excellent oral and written communication and presentation skills