Control Centre Officer at Xnet Security Technologies Limited

Summary of Primary Duties:

•     Receive and make inbound/outbound calls from/to the clients’ and attend to their requests with utmost satisfaction
•     Monitor and track clients’ vehicles as well as join forces with the vehicle retrieval team (VRT) to recover them when stolen
•     Carry out efficient and accurate tracking updates based on the various tracking platforms
•     Generate detailed reports of vehicles activities upon requests by the customers
•     Make on-the-spot judgment regarding immediate action required when incidents arise
•     Monitor and receive all emergency calls, signals, messages and alarms and respond accordingly
•     Set up (configure) tracking devices to perform intelligently as desired
•     Monitor the Control Room database servers, systems and networks
•     Take appropriate actions as circumstances dictate and carry out associated control room duties and administrative functions in accordance with existing operational procedures

Qualifications/Requirements:

•     B.Sc. or HND in Computer Science, Electrical/Electronics, Physics, Geography or any other related discipline
•     Advanced computer literacy (MS word, Excel, Outlook, Access etc.)
•     Knowledge of geography, with the ability to synthesize and interpret map data
•     Must be willing to work shifts (including nights)
•     Strong client relation skills, analytical with problem solving skills
•     Ability to work under pressure and in a stressful environment
•     Basic knowledge of tracking systems & applications
•     Ability to think on your feet, remain calm and assertive and assist clients in whatever situation
•     Ability to communicate well in English (Speaking & Writing)
•     Previous experience as control room operator within a vehicle tracking/fleet management environment will be an added advantage