ICT Officer at Lantern Books

Responsibilities

• Candidate should have adequate knowledge of Enterprise Resource Planning (ERP, and MICROSOFT DYNAMICS GP)
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment

Job Requirements
Minimum Required Experience:

• 3 years.

Other Requirements:

• HND/B.Sc in Computer Science
• 3 years post NYSC experience
• 25 - 35 years of age