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  • Posted: Dec 12, 2018
    Deadline: Not specified
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    eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
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    Chief Operating Officer

    Details:

    Job Description
    Responsibilities:

    To assure:

    • Optimal support for business development
    • All activities must be aligned with the company’s strategy
    • Accomplish the targets (operational and budget)
    • World Class Service
    • Accomplish our promises (delivery on time and form for example)
    • Continuity of the business

    To generate:

    • Strategies that guarantee business growing
    • Efficiency
    • Cost savings
    • Customer loyalty trough a world class service
    • Operations team development

     

    Human Resource: 
    Fully responsible for the hiring of Middle Management of the area and has direct involvement and decision over the HR within department

    Business Centre:
    Develop future business centre service vision and strategy and  implement agreed vision, strategy and agreed projects.

    Customer Service (planned):
    Make sure that all customer service activities are aligned with other areas (customer service in branches, etc) and make sure that the area has the physical installations required in order to guarantee an optimal service level (claims IT support, etc).

    Stock Control:

    Product registration process

    • Point of contact with the GTC and assure that documentation and samples are received in time by each market and in accordance with their specific requirements.
    • Monitor changes in local sanitary, product registration and labeling regulations and keep the corresponding contact persons at GTC informed.
    • Inbound orders
    • Prepare and place inbound orders based on latest sales trend, latest forecast and regional stockholding day targets.
      Control to make sure that new and merchandising products are available in the local market at least two months prior to the respective launch
      Importation process and insurance
    • Follow up to make sure that all documentation needed for importation purposes is received in time from Global hubs and coordinate with local customs agent.
      Make sure that the present insurance policy (corporate and/or local) covers the goods from the port in origin until arrival at the local warehouse in each market.
      Goods receiving
    • Receive and check inbound road and air shipments to make sure the received quantities coincides with invoiced quantities on closed box level. Generate variance reports. 

    Inventory control

    • Coordinate and monitor the local procedure for inventory control (full counts as well as Cycle counts).
      Maintain products to be destructed in an organized way in the warehouses.
      Local distribution to Business Centers
    • Assure the highest possible level of product availability in each business center and the picking line in the central warehouse at all times.
    • Make sure that received quantities coincide with dispatched quantities on unit level. Generate variance reports.

    Product availability

    • Monitor on a daily basis the level of product availability using the Flash Sales report and other similar reports. Make sure to keep senior management and other relevant functions informed about actual as well as potential OOS products.
      Provision management
    • Assist the forecaster in working with the provisioned stock in the region and in particular be responsible for managing re-distribution of stock within the region. 
      Coordinate re-distribution of LL and Disco policy allocations within the region for stock still sitting in the Global Hubs warehouse with the forecaster.
      Generate reports in order to monitor the agreed objectives for the area 
    •  Stock levels and provision (make sure to inform Sales/Marketing about product with excess inventory that can be considered for local promotions)
    • Service levels and OOS.

    Distribution:

    Distribution strategy

    • Constantly challenge status quo, provide alternative distribution strategies to support national growth and World Class Service
    • Warehousing
    •  Make sure that each warehouse (own or outsourced) comply with the general standards when it comes to house keeping, security, inventory control and general procedures to minimize losses due to negligence and theft.
    •  Make sure that products are stored and distributed in order of expiry date (FEFO –First to Expire, First Out). Assure that no expired products are sent to the business centers.
    • Preparation of outgoing orders to consultants
    • Develop and implement picking strategy in all locations. 
      Make sure that each Pick & Pack operation (own or outsourced) comply with the general standards when it comes to house keeping, security, inventory control and general procedures to minimize losses due to negligence and theft.
      Delivery of orders to consultants
    • Monitor courier companies used in each market to assure that promised service levels are met and costs optimized.
      Closely monitor courier service performance per area and change courier when needed or a better courier exists.
      Claims
    • Resolve claims following the regional claims processes in coordination with customer service in order to meet agreed claims lead-times.

    Order delivery and mailings

    • Control courier companies to make sure that promised service levels are met.
      Transportation to business center, enlaces and SPOs
    • Monitor current performance and costs.
      Challenge current solution and couriers in order to optimize service and cost
      Project and Report

    Project Management

    • Define project objectives, benefits and time-schedules (Gantt charts).
    • Investigate different alternatives and perform cost / benefits analysis.
    • Involve all key process owners in the project and secure needed IT-support.
    • Define key measurements to follow-up the result of the project.

    Predefined projects

    • Market specific projects to be added. 
      Budget, cost follow-up and Reports
    • Make customer service and operations target and rolling forecast.
    • Follow-up actual costs and investments against agreed levels. 
    • Summarize and analyze the relevant parameters in the monthly 
    • Send monthly CS&O update to RCS&OD and MD (2nd working day every month).

    Requirements

    • 35-45 years
    • Previous experience in Supply Chain/Logistics/Customer Service ( > 7 years).
    • Experience from business in fast growth path
    • Service attitude
    • University Degree in Engineering, Administration or Business.
    • “Hands on” with helicopter perspective and knowledge in all areas
    • Strong Leader – manage employees in multiple locations
    • Very good analytical and capacity planning skills
    • English spoken, written and read
    • Fast moving consumer goods experience
    • Importation and Customs clearance experience is preferable
    • Very organized, structured and detailed seeking efficiency opportunities  
    • Process oriented
    • Strong project leader
    • Very good interpersonal, motivational and management skills
    • Good negotiation skills
    • Good report writing skills
    • Good knowledge of Excel in particular and systems in general
    • Able to cope with stress.

    Personal Characteristics

    • Positive attitude and behavior
    • Dynamic, strong and practical leader with entrepreneurial and commercial orientation
    • The ability to lead people and foster productive teamwork
    • Good strategic thinker with necessary analytical competence
    • An extrovert with strong communication skills capable of motivating people in a rapidly changing environment
    • Strong drive and a positive “down-to-earth” attitude
    • Sound personal judgment and ability to handle big responsibilities under freedom
    • Encounter curiosity, innovation, creativity – and the ability to apply them to achieving measurable results 
    • Adaptability and easiness to adjust to changes and new environments
    • Work well under pressure
    • Skills in negotiating with suppliers.
    • Organized, well-structured and good at doing many things and at the same time meeting deadlines.

    Benefits
    Annual bonus and an official car is attached to the role.

    Method of Application

    Interested and qualified? Go to eRecruiter Nigeria on jobs.erecruiterafrica.com to apply

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