Senior Service Manager at GE - General Electric

Role Summary/Purpose:    
The Senior Service Manager demonstrates leadership in communicating business goals, programs, and processes for PGS business. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. The role can be based in Nigeria, Ghana, and South Africa

Essential Responsibilities:    
- Responsible for PGS contractual services business including parts, repairs and field services for Sub Saharan Africa
- Lead service engineering to accomplish effective support of customer service objectives
- Drive field services fulfillment excellence, productivity and LEAN processes
- Understand and help with performance issues (cycle and cost)
- Manage cost control, quality, and operations-oriented customer communications
- Take lead in technical aspects of customer meetings
- Drive compliance to all PGS operating metrics, methods and procedures and support tools such as FSP, OSC, Policy
6.0, and FESC

Pricing / Proposal
- Work with CM/CPM to get intelligence on projects and communicate with customer on project status
- Assist commercial team on customer strategy
- Provide job cost estimates, scope clarifications for commercial operations and proposal generation

Financial Management / Forecasting
- Provide finance team with financial projections, quarterly estimating for sales & margin, resource estimates, and support and manage timely billing and receivables collection
- Work on pricing decisions within Delegation of Authority (DOA) guidelines
- Provide timely and effective warranty management & administration services
- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career counseling, and disciplinary action as required

Qualifications/Requirements:    
- Bachelor’s degree from an accredited university or college
- Minimum five years of experience in Field Services
- Over 10 years experience in the Energy Sector

Additional Eligibility Qualifications:    
Desired Characteristics:    
- Team leader in a dynamic, energetic and fast-paced environment
- Strong quality background
- Strong leadership / influence and business / commercial skills
- Knowledge and experience with high-level customers