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General Electric (GE) is an American multinational conglomerate corporation incorporated in New York and headquartered in Fairfield, Connecticut. The company operates through the following segments: Energy [2013 inactive], Technology Infrastructure, Capital Finance as well as Consumer and Industrial. In 2011, GE ranked among the Fortune 500 as the 26th-la...
Role Summary/Purpose:
The Senior Service Manager demonstrates leadership in communicating business goals, programs, and processes for PGS business. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. The role can be based in Nigeria, Ghana, and South Africa
Essential Responsibilities:
- Responsible for PGS contractual services business including parts, repairs and field services for Sub Saharan Africa
- Lead service engineering to accomplish effective support of customer service objectives
- Drive field services fulfillment excellence, productivity and LEAN processes
- Understand and help with performance issues (cycle and cost)
- Manage cost control, quality, and operations-oriented customer communications
- Take lead in technical aspects of customer meetings
- Drive compliance to all PGS operating metrics, methods and procedures and support tools such as FSP, OSC, Policy
6.0, and FESC
Pricing / Proposal
- Work with CM/CPM to get intelligence on projects and communicate with customer on project status
- Assist commercial team on customer strategy
- Provide job cost estimates, scope clarifications for commercial operations and proposal generation
Financial Management / Forecasting
- Provide finance team with financial projections, quarterly estimating for sales & margin, resource estimates, and support and manage timely billing and receivables collection
- Work on pricing decisions within Delegation of Authority (DOA) guidelines
- Provide timely and effective warranty management & administration services
- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career counseling, and disciplinary action as required
Qualifications/Requirements:
- Bachelor’s degree from an accredited university or college
- Minimum five years of experience in Field Services
- Over 10 years experience in the Energy Sector
Additional Eligibility Qualifications:
Desired Characteristics:
- Team leader in a dynamic, energetic and fast-paced environment
- Strong quality background
- Strong leadership / influence and business / commercial skills
- Knowledge and experience with high-level customers
For Senior Service Engineer, click here
For PGP Senior Sales Director, click here
For Lead Customer Service Engineer, click here
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