Accountability Coordinator at Save The Children

Role Purpose

• The Accountability Coordinator is primary responsible for Accountability Mechanisms in all projects under the response.
• S/he will lead output monitoring and quality monitoring of the projects.
• S/he is responsible for coordinating and providing technical assistance to the EU Resilience project teams in the areas of monitoring, evaluation, accountability and learning.
• S/he will provide technical support at the field level in order to ensure quality implementation of the interventions.
• S/he is responsible for supporting development and implementation of MEAL plan for ongoing and new projects.
• S/he will support capacity development of SC & partner staff in field of MEAL.

Key Areas of Accountability
Developing/strengthening accountability system:

• Undertake responsibility for the roll-out of the Accountability system in SCI’s programmes and partners
• Ensure that area operations and project staff understand the various steps and tools for the Accountability system and that this is used consistently across projects / areas
• Lead in Accountability tools development and record keeping systems for CfMs, in collaboration with the MEAL and the programme team
• Coordinate and participate with AAP-CWC WG to ensure that summary of complaints and feedback are shared and referred to

Monitoring and Accountability

• Lead in maintaining, updating, consolidating and cleaning the Accountability database. Ensure data quality across data collected from the different complaints and feedback mechanisms (CfM) within SCI and partners
• Lead in consolidating sector and/or project complaints for the output tracker, reports and MEAL update
• Lead in the consolidation and validation of KPI 19 in collaboration with MEAL and programme team
• Provide support to the project management in developing reports (through data collected and analysed) ensuring that complaints and feedback from community facilitates change in quality/implementation of programmes
• Collaborate with MEAL and Programme team, to conduct focus group discussions, post distribution monitoring, child participatory activities to gather affected community’s satisfaction; and
• Liaise with programme teams and Community Mobilization team to develop information sharing and community engagement strategies, to ensure stronger accountability to beneficiary communities

Quality Benchmarks:

• To conduct quality monitoring of programme activities, measured against the quality benchmark on Accountability (MEAL Systems Quality Benchmarks), ensuring a functional, safe and appropriate mechanisms

Capacity Building:

• Contribute at the field level towards the creation of an organisational culture that promotes Accountability to Affected Population and child participation
• Support on program and partners staff capacity to handle complaints and feedback and sharing of information and child participation

Partner Accountability Mechanism:

• Ensure partners’ documentation of complaints and feedback
• Ensure that partners’ complaints and feedback mechanisms are reflected in SCI database and reports
• Orient and mentor partner staff particularly MEAL staff on handling complaints and feedback

Documentation and Dissemination:

• Support reporting to donors by providing analysis and trends on information, complaints and feedback to programme managers on a timely basis;
• Ensure that Monthly, Quarterly and Annual Accountability reports (including inputs from Community Mobilization team) include accurate key data summaries and brief narrative descriptors of critical analysis and issues as well as project specific information
• Support other reporting processes as required.

Coordination:

• Coordinate and communicate with community mobilization team and programme staff on CfM, participation and information sharing activities
• Maintain liaison with MEAL unit colleagues of PDQ department
• Coordinate with CO Accountability team on hotline complaints and feedback and its timely closure

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

Skills & Experience
Essential:

• Minimum first Degree qualification - B.Sc/BA/HND in a relevant subject or equivalent field experience or works experience
• Minimum of 4 years post NYSC progressive experience in M & E position and/or program experience in field data collection in emergencies
• Detailed knowledge on Accountability and Participation systems/frameworks
• Experience in establishing complaints and feedback mechanisms including child friendly mechanisms
• Experience in at least one of the following sectors: Nutrition, Child Protection, Education and WaSH.
• Good understanding of routine data quality checks/validation
• Have experience and/or knowledge about working with children on research issues and is aware of the local legal and child protection systems.
• Experience in survey and qualitative interviewing, including supervising field data collection teams and writing research reports/case studies
• Proficiency in mobile data collection tools design and deployment
• Advance knowledge Microsoft Office Suite, especially MS Word, Excel, and PowerPoint
• Ability to assess problems and recommend solutions
• Experience in participating on Working groups or Cluster meetings

Desirable:

• Experience of working in a post conflict environment/refugee/IDP situation
• Project management experience
• Ability to work as part of a team, Flexibility, adaptability, and patience
• Ability to work under pressure often to strict deadlines