Customer Service and Admin Lead at The Olive Prime Psychological Services

Job Description

• Considering we are a new organization with an intention to deliver a quality service.
• We are currently on the look-out for exceptional, committed, innovative and highly motivated staff, willing to go an extra mile to support the organization to achieve its core objectives within a confidentiality driven service practice.

Principal Duties and Responsibilities

• Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
• Clearly address their inquiries
• Opens files for new clients after registration fees has been paid
• Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
• Print out copies of price list for both in and Out Patient prospects.
• Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
• Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
• Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.
• Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required, photo copying and distributing materials, correspondence.
• Receive, dispatch and disseminate official correspondence
• Assist in the procurement of office items when need arises

Qualifications and Requirements

• Master's Degree in any relevant course with 2- 3 years related work experience
• Bachelor's Degree in any relevant course with 3-5 years related work experience
• Must have completed NYSC.
• Possess high levels of interpersonal communication, written and verbal communication, and documentation skills.
• Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.
• Ability to multi task, prioritize work flow and complete task with a high level of organisation, responsibility and efficiency.
• Ability to adapt in a faced paced and changing environment
• Strong problem solving and resolution skills
• Possess excellent marketing and proposal writing skills
• Ability to work on own initiative and as part of a team
• Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint
• Ability to maintain strict confidentiality.
• Have a friendly disposition.