IT Officer at Fadac Resources

Responsibilities

• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking staff/clients through a series of actions, either face to face or over the telephone
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Replacing parts as required
• Providing support, including procedural documentation
• Supporting the roll-out of new applications
• Setting up new users’ accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment.

Requirements

• B.Sc/HND in Computer Science or any other related course
• Minimum of 3 years experience
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail