Front Office Manager at Temp A Staff

A new hotel in Ajao Estate is looking for a Front Office Manager to resume immediately and be part of their pre-opening team.   As a Front office manager, you are responsible for overseeing all front office executive to deliver an excellent Guest and Member experience.

ESSENTIAL JOB FUNCTIONS:

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company’s policies and security requirements are met

Requirements

• Proven work experience as a Front desk manager or Reception manager
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills

APPLICANT WHO DO NOT HAVE EXPERIENCE AS A FRONT OFFICE MANAGER SHOULD NOT APPLY