Customer Service Executive - Front Desk at Beat FM

Details:

JOB SUMMARY

RECEIVE VISITORS

• Greet visitors appropriately
• Determine visitors needs in a professional manner
• Maintain visitor register
• Offer refreshments to visitors where appropriate
• Direct visitors to contact person/appropriate meeting room
• Ensure backup when absent from reception table
• Ability to maintain composure with difficult consumers. Must remain professional at all times

ANSWER PHONE CALLS

• Answer phone calls in a timely and polite manner
• Determine purpose of the call
• Deal with visitors queries and provide correct information
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

MANAGE MAIL

• Reply electronic mail and sort all paper mails accordingly.
• Prepare outgoing mail for pick up or courier
• Organise courier deliveries
• Perform live chat and email correspondence with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

MONITOR SECURITY

• Monitor people coming & going through the reception doors
• Issue visitor passes where appropriate
• Be aware of & report suspicious activity.

SUPERVISION

• Supervise the office janitor’s/cleaner’s activities
• Ensure the offices are kept clean
• Supervise the office vehicles – cleaning, fueling, service schedules and renewals.

ORGANISE MEETINGS

• Book meeting room
• Inform participants
• Set up meeting with necessary refreshments & equipment
• Organise catering for meeting

SECRETARIAL SUPPORT

• Prepare correspondence & documents
• Organise mailings
• Schedule & follow up on appointments
• Maintains customer records by updating account information.

RECEPTION AREA MAINTENANCE

• Keep reception area clear & neat
• Maintain & organise reading material