Front Desk/ Customer Service Officer at Workforce Group

Grade:                                     Junior       
Department/Business Unit:        Administration & Project Management.
Location:                             Lagos Island           

ROLE DESCRIPTION
The Front Desk/Customer Service Officer is to undertake all receptionist and clerical duties at the front desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Greet visitors warmly and make sure they are comfortable.
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

COMPETENCIES REQUIRED
a)    Knowledge Required

• Proven experience as a front desk/customer service officer, agent or relevant position
• Familiarity with office machines (e.g. fax, printer, computer etc.)
• Knowledge of office management and basic book-keeping
• Proficient in English (oral and written)
• Good organizational and multi-tasking abilities
• Customer service orientation

b)    Skills Required

• Interpersonal Skills.
• Communication and Presentation Skills
• Teamwork and Team Building Skills.
• Relationship Building and Management Skills.
• Microsoft Office Suite i.e. MS Word, MS Excel, MS PowerPoint

c)    Behavioral Attributes Required

• Confidentiality, Privacy, and Discretion.
• Ethics and Standards.
• Ability to stay calm under pressure
• Personal and Professional Integrity.

MINIMUM QUALIFICATIONS

(a)    Educational.
A First Degree in the Management Sciences or Social Sciences.
An MBA or related second degree will be an added advantage.

(b)    Regulatory and Professional.
Must be a student member of the Institute of Customer Service of Nigeria. Or any relevant professional body.

(c)    Experience.
Minimum of 1–2 years in a similar role is required