Manager, Business Intelligence at MTN Nigeria

Job Description    

• To produce analysis in support of MTNN business intelligence strategy, including requirements generation for new data/information needs of the various operating divisions
• To support business users in the production of information systems; delivering reports, certifying data, and participating in implementation of new reporting and analysis, data feeds and translations
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
• Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.
• Ensure the integrity of enterprise financial information by applying correct business rules and ensuring they are adhered to.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.
• Provide business intelligence services for CEO; Marketing & Sales users by utilizing various tools and drawing on proven proficiency/ experience (including all aspects of the architecture of cube/report design, creation, storage and access).
• Generate information and provide analysis that support customer management, planning and activities to meet MTN strategic requirements.
• Liaise with Marketing, Sales and relevant departments and review information available to ensure adequacy to enhance business decisions.
• Guide management in evaluating the effectiveness of marketing and sales campaigns by interpreting related data and information.
• Estimate projects for business analysis given the data and systems available and reporting needs of end users.
• Review business needs and translate into functional requirements and manage the entire lifecycle for IT deliverables.
• Interact with technical resources to understand and make best use of the corporate analytical systems, data warehouse and translation tools.
• Develop and maintain project plans and coordinate cross-functional activities for tasked projects. Duties include maintaining schedules to ensure timely completion of projects while meeting deadlines and budgetary constraints.
• Communicate with business managers regarding the status of specific projects.
• Oversee the development and implementation of models on attrition and churn in support of Data Mining function.
• Carry out model development, model validation and implementation in a Big Data context
• Develop geographical/regional information/analysis and provide ongoing and ad-hoc reports on essential “health indicators” of the business.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Hands-on knowledge and ability to translate commercial objectives to technical specifications and vice versa and provide advisory on optimal solutions (keywords: data analysis, business analysis, translating ata to insights)
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Experience in information management, information security and end-user support
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
• Hands-on and demonstrated ability for analytics, data mining, data manipulation/modelling and data visualization using key mining/manipulation/ vislaization tools such as OBIE, Hadoop,SAS, PL/SQL, developer etc
• Strong telecoms data architecture and data touch points (Keywords: Enterprise architecture, data modelling, database management, CDR structure)

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First Degree in Business/Information Systems Management or related field, and appropriate relevant professional experience required.
• Master's of Business Administration highly desirable.
• Fluent in English

Experience:
Minimum 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Minimum of 2-3 years in Information Systems and/or analytical business systems
• Relevant experience as a project manager and business process analyst
• Proven experience with SAS, Business Objects, product selection/ proof of concept; data warehousing
• Product and marketing management experience very desirable.
• Strong knowledge of Business Intelligence products, best practices, and implementation approaches required.

Training:

• BI Tools
• Project Management
• Reporting and campaign management tools (especially Cognos and Epiphany)
• Data modeling
• Understanding of SQL / SQL Server.
• Understanding of ERP systems and data (especially J.D. Edwards).

Minimum Qualification:

• B.A, B.Eng, B.Ed, B.Sc, B.Tech or HND.