General Manager, Quality Service Restaurant at KPMG

Ref #: CYG211
Location: Port Harcourt, Rivers

Detailed Job Description
Reporting to the Executive Director Operations, the GM, QSR will:

• Ensure the financial viability of the business as well as sustainability of the business in a competitive environment
• Develop and implement the strategic plan for the QSR business in the most cost effective and time efficient manner
• Lead, inspire/motivate and manage the QSR employees to deliver the business units strategic objectives.

Key Responsibilities
Strategic Deliverables:

• Oversee the development and implementation of a strategic plan for the QSR business division
• Provide strategic guidance and oversight for the development and implementation of tactical and operational plans for all QSR outlets
• Oversee the development and implementation of a Standard Operating Procedures (SOP) manual to guide all activities in all outlets
• Ensure the establishment and implementation of standard QSR supply chain policies and procedures in line with leading practices
• Oversee the development and continuous update of a customer relationship management tool to prompt effective response to current and prospective customer needs.

Operational Deliverables:

• Continuously review of the departmental activities and make recommendations for improvement to the EDO
• Motivate, guide and ensure knowledge transfer and capacity-building of all QSR Staff
• Manage the career and developmental needs of all QSR staff
• Ensure all QSR staff timely obtain their training and certification requirements (e.g. food safety, medicals, quality control, customer service, etc.)
• Collaborate with Human Resources Department to oversee the recruitment and management of contract and temporary staff
• Assign detailed responsibilities to direct reports and supervise them to ensure timely and high quality results
• Oversee and coordinate the day-to-day activities of the business unit and provide overall leadership and guidance to all Operations Managers, Team Leads and other service staff
• Manage the human and material resources of the department to optimize performance and output
• Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment to vendors for supply of materials
• Develop, implement and maintain necessary controls
• Review and authorize key expenditures/transactions for the division in line with approved financial authority limits
• Oversee the preparation of the QSR business units annual budget and monitor its implementation
• Ensure the timely and cost effective procurement and distribution of materials and equipment/tools between the central warehouse and all outlets
• Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures
• Oversee and ensure full adherence to agreed recipe, menu/meal plans
• Act as an ambassador for the company's QSR business unit and ensure full engagement with all internal and external stakeholders.

Qualifications & Experience

• Relevant professional qualification and certification
• Post qualification of 7 years with at least 3 years senior level experience
• Overall Profitability
• Customer Satisfaction Levels
• Overall Sales and Revenues
• Business Unit Profitability
• Fulfillment of SLAs
• HSE Compliance
• Growth in Customer Base.
• Operational Losses.