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  • Posted: Nov 5, 2018
    Deadline: Not specified
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    KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
    Read more about this company

     

    Ethics Line Operator

    Engagement Type: Graduate Hire

    Roles and Responsibilities

    • Handle customer inquiries/complaints via telephone, email or website
    • Document client call enquiry/complaint in relevant call reporting templates
    • Prepare a summary report of complaints made to clients on a monthly basis
    • Prepare and/or update relevant clients files on a timely basis
    • Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
    • Perform trend analysis of surveys conducted during whistle blowing awareness sessions
    • Perform trend analysis of complaints received on a quarterly basis
    • Work with the marketing department to prepare new sample awareness posters when required
    • Prepare a weekly catalogue of fraud.
    • Perform research and gather intelligence on whistleblowing happenings around the world

    Quality & Risk Management Review:

    • Perform monthly mock QP review on selected and agreed files
    • Follow-up with the relevant team lead/managers to obtain the files to be reviewed
    • Submit monthly reports on files reviewed
    • Document and discuss areas of non-compliance with the relevant managers

    Corporate Intelligence:

    • Conduct research on individuals and entities as directed by the relevant manager
    • Conduct research on individuals and entities using information on KPMG subscribed databases
    • Evidence gathering and filing in respect of research conducted above
    • Write a report in Microsoft Word format detailing the results of the research conducted above
    • Make quarterly presentations on learnings from research conducted above
    • Understand and interpret CAC search reports
    • Maintain a record of all CAC searches conducted by KPMG forensic

    Educational Qualification

    • Minimum of second class lower in any field of study

    Skills and competence requirements:

    • Verbal communication skills
    • Interviewing skills
    • Attention to details
    • Report writing
    • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

    Method of Application

    Interested and qualified? Go to KPMG on krb-sjobs.brassring.com to apply

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