Ethics Line Operator at KPMG

Engagement Type: Graduate Hire

Roles and Responsibilities

• Handle customer inquiries/complaints via telephone, email or website
• Document client call enquiry/complaint in relevant call reporting templates
• Prepare a summary report of complaints made to clients on a monthly basis
• Prepare and/or update relevant clients files on a timely basis
• Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
• Perform trend analysis of surveys conducted during whistle blowing awareness sessions
• Perform trend analysis of complaints received on a quarterly basis
• Work with the marketing department to prepare new sample awareness posters when required
• Prepare a weekly catalogue of fraud.
• Perform research and gather intelligence on whistleblowing happenings around the world

Quality & Risk Management Review:

• Perform monthly mock QP review on selected and agreed files
• Follow-up with the relevant team lead/managers to obtain the files to be reviewed
• Submit monthly reports on files reviewed
• Document and discuss areas of non-compliance with the relevant managers

Corporate Intelligence:

• Conduct research on individuals and entities as directed by the relevant manager
• Conduct research on individuals and entities using information on KPMG subscribed databases
• Evidence gathering and filing in respect of research conducted above
• Write a report in Microsoft Word format detailing the results of the research conducted above
• Make quarterly presentations on learnings from research conducted above
• Understand and interpret CAC search reports
• Maintain a record of all CAC searches conducted by KPMG forensic

Educational Qualification

• Minimum of second class lower in any field of study

Skills and competence requirements:

• Verbal communication skills
• Interviewing skills
• Attention to details
• Report writing
• Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage