Merchant Relationship Officer at DealDey

Purpose Statement:
The job holder will work directly with the Merchant Services Manager and will be responsible for all in-house merchant enquiries and correspondences.

Key Accountabilities:
·         Inform, prepare and advise merchants on their forth-coming service deals
·         Take records of service deals going live and those queued for next batch
·         Define and manage report generation, compilation and analysis as needed to support goals and objectives
·         Review new accounts and additional site applications
·         Possess a working knowledge of the deals policy
·         Answer inquiries and provides support to merchants with problems, complaints and product information
·         Maintain a good relationship with merchants

Knowledge, Skills and Experience:
·         This position requires a University graduate or its equivalent with at least 1 year of working experience in a customer service function or in a similar position
·         Highly detail-oriented and extremely organized
·         Good Interpersonal skills
·         Great negotiation skills and ability to network and influence people
·         Candidate must possess ability to multi task in a dynamic environment

The following skills are essential:
·         Analytical ability
·         Creative imagination and problem solving
·         Must be Computer Literate