Field Service Engineer at Integrated Corporate Services - ICSL

Mission

• To ensure maintenance of the sites according to approved processes and procedures that guarantees 99.9% Network Availability within a cluster.

Responsibilities

• Carrying out planned preventive maintenance (PPM) of all technical equipment (Generating sets & Air conditioning units) on sites to avoid a breakdown maintenance action.
• Carrying out Corrective maintenance to restore the functionality of passive elements and site infrastructure
• Escalation of faults that could lead to complete failure or Leve1(urgent)& 2(High) fault classification
• Maintaining rectifier, solar system and battery backup installations.
• Ensuring Public power supply is available where applicable and escalation of defects accordingly.
• Carrying out minor and major repairs of technical equipment (generators, rectifiers & Air conditioning units, BUB systems) on sites to avoid downtime.
• Ensure prevention of outages on Back Bone, Hub, P1 and other Priority sites
• Attend to call out and resolve escalated faults with MTTR less than 2 hours.
• Ensure site janitorial is good and healthy.
• Ensure all daily, weekly and monthly reports on all site maintenance activities are sent promptly to end users or line reporting chain.
• Complete site inspection report sheet, Job cards, Maintenance and Corrective maintenance Diesel receipt forms and all other necessary templates accordingly.
• Supervises vendors that carry out O&M task
• Grants access and provide support to third party vendors during new implementation or O&M activities.
• Establish clear ownership for O&M tasks by ensuring that all Key Performance Metrics are met
• Supervises the security guards and ensures that the security log books are in order
• Proactively communicate O&M status, issues & risk to his Supervisor or Manager.

Key Deliverables:

• Site Availability
• MTTR of failures
• Reducing Trend of failure counts and repetitive failures.
• Improving Maintenance standards as seen on state of infrastructure under the Cluster
• Ensuring quality preventive and Corrective maintenance
• Efficient Diesel Management
• Reduction on cost of site maintenance.

Minimum Requirements
Education:

• OND/HND/B.Sc. in Engineering (Mechanical/Electrical/Telecommunication preferred).

Experience:

• 2 year Hands On experience in Telecommunication Industry.

Training/Skills:

• Interpretation of technical schematic/diagram
• Technical Report writing
• Time Management.
• Planning and Scheduling skills
• Analytical skills
• Problem Solving
• Quality Management.
• Microsoft Office Applications

Functional Competencies:

• Computer and Information Management.
• Power Systems.
• Radio systems
• Strong Verbal and Written Communications.
• Data Management.
• End User Support.

General Working Conditions:

• Normal working hours.
• May be required to work extended hours.
• National Travel.
• Tool of Trade Vehicle.
• On standby 24/7 throughout the year.
• Job Rotation.