Customer Service Representative at Paystack

Location: Ikeja, Lagos

About the Role

• We're looking for articulate recent graduates who're curious, empathetic, and kind, and who're looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development.
• You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
• Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
• Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.a
• This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

What You'll Be Doing
You will:

• Answer questions from merchants and their customers via email, social media, and livechat
• Respond to inbound and outbound phone calls
• Process routine merchant requests such as business activation requests
• Escalate thorny issues to the Product Specialist team for fast resolution
• Maintain the self-serve Help Desk knowledge base
• Highlight ideas for how to improve the product and better serve businesses and their customers

What it Takes to Succeed at this Role
You:

• Are an excellent writer and speaker, able to take complex ideas and explain them in plain language
• Have an endless capacity for patience and calm, even when everyone around you is freaking out
• Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
• Are interested in learning all you can about how to provide world-class customer service

Benefits

• Competitive salary
• Housing assistance
• Full medical coverage
• MacBook Pro
• Gym membership
• Free lunch
• Smart, kind colleagues who’re invested in your growth