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  • Posted: Oct 10, 2018
    Deadline: Not specified
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    Andela is a global talent accelerator that produces world-class remote developers and connects them with top employers. Andela finds the brightest young people in Africa and gives them the training and mentorship needed to thrive as full-time, remote developers for companies around the world. The company is backed by investors including Steve Case, Omidya...
    Read more about this company

     

    Success Operations Manager

    About the Role

    • As the Operations Manager within the technical service delivery department, Success, you will proactively support the unit in process improvements and automation to increase the overall productivity and efficiency of the team. 
    • As an Operations Manager, you are service oriented, have an eye for inefficiencies, knack for building processes and implementing improvements. You are innovative and approachable.

    Key Responsibilities

    • Support and ensure operational excellence and service to all units within the department.
    • Effective reporting and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) through dashboards and operational reports and trackers for the department.
    • Leading and managing internal process improvements projects and ensuring successful completion and delivery.
    • Audit of  existing processes to determine if they are delivering results effectively and efficiently and addressing any risks and gaps
    • Automation of processes with an aim of saving time and resources.
    • Assess efficiency of the team and develop initiatives that address gaps.

    Qualifications

    • Background in product and process development desired
    • Have at least 3 years of experience working in Program, Project, Product Management in fast paced global organisation.
    • Ability to independently identify gaps in systems and processes, propose and implement solutions
    • Analytical and data-driven mindset
    • Excellent written & verbal communication, including ability to break down complex concepts into simpler forms for others to comprehend
    • Creative problem solving and critical thinking skills
    • Highly innovative
    • Highly self driven/proactive
    • Good negotiation skills
    • Service oriented

    EPIC Values Alignment

    • Demonstrable commitment to the learning & development of people and technology
    • The ability to learn new things fast enough to amaze your friends and family
    • Interested?
    • If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

    Benefits & Compensation

    • Full-time compensation
    • Full medical coverage
    • Breakfast, lunch and snacks provided daily
    • Beautiful working environment
    • Opportunity to work with the brightest minds on the planet
    • Oh, and a chance to change the world!

    Method of Application

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Interested and qualified? Go to Andela on boards.greenhouse.io to apply

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