Application and IT Projects Lead at Airtel

Job Description

• The Application and Projects Lead will be responsible for maintaining and supporting all applications, tools and utilities to support Customer Service. The role is about managing business needs and requirements and the mapping to capabilities within the IT domains.
• Airtel is looking for a suitable candidate to fill the role. The job is located in Lagos and will be responsible for:
  • Maintaining and Supporting the Operation (OPCO) IT Applications
  • Translating business demand to IT Solution design and applying multiple technical solutions to business problems.
  • Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience and efficient deliveries.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency. 
  • Making Critical decisions and Leading critical delivery that attribute to the success of Airtel Africa business by collaborating with cross functional teams.
  • Managing Timely Rollout of OPCO IT Projects
  • Managing Partner Relationship OPCO Service Delivery
  • Managing partner(s) and ensuring service delivery to agreed quality and SLA.
  • Ensuring value delivery to the Business Functional team by maintaining oversight of related managed services.
  • Ensuring continuous alignment of IT actions with Business Imperatives.
  • Ensure partner(s) develop and target IT capabilities towards high impact business initiatives.

Relevant Skill and Experience

• MSc/Bachelor's degree in Computer Science, Systems Analysis or a related study
• 7-10 years of work experience on Pre-paid/Post-Paid/Enterprise/VAS/Mobile Money Application design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Demonstrated experience in engaging with senior level on resolving and presenting business problems. 
• Demonstrated experience in delivering large and complex IT projects.
• Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable.
• Exposure to Telco business is strongly desirable
• No relocation