Supervising Tour and Ticketing Officer at Fifth Quadrant

Details:

A Travel Agency urgently needs a Supervising Tour and Ticketing officer for immediate employment.

The Supervising Tour and Ticketing officer is responsible for the overall coordination and supervision of the Tour and Ticketing unit in relation to advising clients and keeping them informed on essential travel and tour arrangement such as travel times, reservations, transportation connections, policies, medical and visa requirements.

This Officer will also develop and motivate Tour and Ticketing officers to attain proper standards of performance, answer clients' complaints, resolve problem, and inspect all forms for accuracy

*Requirements*

• At least 3 years work experience in a Travel agency in a similar capacity
• Ability to manage the team, stay organized, handle various projects at one time by leading others and delegating
• Ability to provide incentives for team members to go above and beyond the expectations of their job roles
• Ability to communicates assertively to the team
• Ability to communicate effectively with clients in English and other languages as required
• Ability to maintain composure and stay focused during communication with clients
• Ability to follow-up and make accurate decisions on all enquiries
• Knowledge of travel, reservations and flight arrangements that meet clients’ needs
• Understanding of visa and entry requirements for countries.

*Pay is 120,000 monthly.