Demand Creation Officer at Malaria Consortium

Department: Technical
Length of contract: 3 years
Grade: 7
Child safeguarding level: Non Focal Point
Reporting to: Line manager: iCCM Delivery Officer
Dotted line manager: Country Communications Manager

Job Purpose

• To work with the project manager and team in providing technical support and direct implementation of GF malaria project activities with a focus on community engagement and mobilisation; interpersonal communication and counselling for health and community based health workers; and other behaviour change communication activities in the state.

Scope of Work

• The Demand Creation Officer would support the programme activities at state level, in all service delivery points in all the Local Government Areas (LGAs) of operation to ensure timely programme delivery to achieve given targets and objectives.

Key Working Relationships

• The officer working under the line-management of the State iCCM Delivery Officer and in close collaboration with the state, LGA, community actors, stakeholders and relevant partners would deliver aspects of the project as per the specified job tasks and expected deliverables.
• The officer would have dotted-line management from the Country Communications Manager.

Key Accountabilities
Technical contributions (70%):

• Contribute to the development of demand creation strategy for the project
• Coordinate the development and roll-out of training manuals for health workers, facility / community health committees and community mobilisers on demand creation including interpersonal communication and counselling and design and use of job aids.
• Coordinate the planning, coordination and monitoring of project demand creation activities
• Contribute to the finalization of criteria for selection of communities, health facilities, volunteers, community mobilisers for GF Project implementation based on continuum of care approach
• Work with other project team to coordinate the selection of communities in the selected LGAs for iCCM implementation
• Work with other project team to coordinate mapping and identification of community mobilisers and facility/ community health committees
• Liaise with other project staff to ensure synchronization between demand and supply activities of the project
• Oversee and provide close support to project implementing partners in the implementation of demand creation activities
• Coordinate the development of project communications strategy and general documentation for internal and external dissemination of the project
• Support project communication activities (development of dissemination documents to allow wider sharing of Malaria Consortium’s experiences, lessons and successes e.g. case studies, website design and management, newsletters, reply to requests from project donor.)
• Technical support for the planning and management of community based programmes at state level

Project Management (20%):

• Contribute and work with the relevant personnel to prepare all necessary project start up and planning tools on time
• Contribute to project exit strategy as part of project design and ensure inclusion of relevant activities to promote sustainability within the workplan and smooth transition of the project to government
• Contribute to quarterly lessons identification and learning documentation and dissemination
• Preparation and submission of project demand creation activity reports to Project Manager

Technical performance management and Quality Assurance (10%):

• Take the lead in ensuring roll-out of project demand creation activities meet national standard of quality
• Document evidence and best practices that are related to the project

Qualifications and Experience
Essential:

• A degree in communication, social sciences, public health or another relevant specialty is a minimum requirement
• Significant experience of working in developing countries
• Excellent project health communication planning, management and monitoring & evaluation skills
• Experience working in the health sector

Work-based skills and competencies:
Essential:

• Technical knowledge and skills in health communication
• Familiar with public health principles
• Familiar with monitoring and evaluation of community based health programmes
• Familiar with demand creation approaches in the health sector
• Excellent report writing and presentation skills are also needed
• Fluency in Hausa Language is a must
• Strong computer skills: Microsoft Office (Excel, Word and Power point) and Internet searches
• Solid experience in convening and facilitating meetings with diverse populations and communities

Core competencies:
Delivering results (Level B - Takes on pieces of work when required and demonstrates excellent project management skills):

• Shows a flexible approach to taking on additional work/ responsibilities when needed to achieve results
• Demonstrates excellent project management skills to agreed timescales (timelines, targets, donor requirements)
• Makes clear and timely decisions within remit of own role

Analysis and use of information (Level B - Uses evidence to support work):

• Identifies and uses various sources of evidence and feedback to support outputs
• Uses evidence to evaluate policies, projects and programmes
• Identifies links between events and information identifying trends, issues and risks
• Ensures systems are in place to address organisation needs

Interpersonal and communications (Level B - Fosters two-way communication):

• Recalls others’ main points and takes them into account in own communication
• Checks own understanding of others’ communication by asking questions
• Maintains constructive, open and consistent communication with others
• Resolves minor misunderstandings and conflicts effectively

Collaboration and partnering (Level B - Collaborates effectively across teams):

• Proactive in providing and seeking support from expert colleagues
• Raises difficult issues with teams/ partners and stakeholders with a view to positive resolution
• Proactive in building a rapport with a diverse range of people

Leading and motivating people (Level B - Manages own development and seeks opportunities):

• Actively manages own development and performance positively
• Learns lessons from successes and failures
• Seeks and explores opportunities within Malaria Consortium which develop skills and expertise

Flexibility/ adaptability (Level B - Remains professional under external pressure):

• Able to adapt to changing situations effortlessly
• Remains constructive and positive under stress and able to tolerate difficult situations and environments
• Plans, prioritises and performs tasks well under pressure
• Learns from own successes/ mistakes

Living the values (Level B - Promotes Malaria Consortium values amongst peers):

• Shows a readiness to promote Malaria Consortium’s values amongst peers
• Promotes ethical and professional behaviour in line with Malaria Consortium’s values

Strategic planing and thinking and sector awareness (Level B - Is aware of others’ activities and vice versa in planning activities):

• Takes account of team members and others workload when planning
• Maintains awareness of impact on other parts of the organisation, keeping abreast of other’s activities, objectives, commitments and needs
• Has a good understanding of the sector in which Malaria Consortium works

Salary
N3,830,400