General Manager - Retail Operations at eRecruiter Nigeria

Job Profile:

The General Manager, Retail Operations is responsible for the day to day profitable operations of all retail stores under his management in line with the company’s retail operating standards and set objectives.

Key Responsibilities:

• Day to day oversight on all company’s retail operating stores to ensure profitability and other performance indicators are met. 
• Champion the development, update and enforcement of retail operating standards and policies across all company locations.
• Maintaining best practice visual merchandising standards across all assigned locations
• Institute best-in-class loss prevention and risk control strategies aimed at protecting company’s assets and managing costs
• Ensuring that all the stores are working towards higher profitability
• Visit individual stores and investigating the performance and operations of each store
• Provide troubleshooting solutions to stores in times of problems
• Create business plan for the stores and communicates same to get buy-in
• Create end-to-end sales plan, display plans and ad plans customized for each Category
• Maintain comprehensive awareness of industry trends and competitive landscape
• Ensuring proper controls and minimal shrinkage to the company’s inventory
• Working with the Human Resource function to identify and recruit key Management staff
• Training, coaching and mentoring of staff
• Report regularly to the Managing Director about the performance of each store
• Any other duties are assigned to you by management

Requirements

• Minimum of Fifteen (15) years post qualification experience in grocery retail operations in a world-class supermarket chain 
• Familiar with a variety of the retail concepts, practices, and procedures
• Excellent communication and interpersonal skills
• Excellent analytical and observation skills in order to study the functioning of stores
• Ability to travel long distances to visit stores
• Sound knowledge about the working policies, rules and regulations of the company
• Sound knowledge about sales and marketing strategies
• Creativity to think up new plans to increase the productivity of retail store
• Excellent leadership and management capabilities
• Ability to multitask
• Assertive
• Strong financial and commercial skills
• Proven track record of success at multi-location modern retail operations management

Key Result Areas:

• Maximize sales per sqm per branch 
• Maximize each branch profit
• Achieve set store and category revenue targets
• Ensure customer satisfaction and repeat patronage
• Meet other operating metrics

Others:

• Willing to relocate 
• Willing to travel regularly

This role is open to Africans willing to work in Nigeria.