Analyst Loyalty (Supervisory) at MTN Nigeria

Job Description

• To provide active support in Loyalty Management operations to drive retention and consistent spend of High Value customers within the MTN base.
• Tracking effects of Loyalty efforts on customers and the business as per set business objectives.
• Manage the automated loyalty system and ensure timely reports on behavior of High Value customers are shared with Loyalty Manager and other stakeholders.
• Work with the Loyalty Manager on using business adjacencies to drive retention within the High Value base
• Liaise with cross functions to ensure potential loyalty customers are tracked and upsold to the loyalty base.
• Drive the management of the loyalty reward scheme end to end by monitoring and tracking the disbursement of the various approved rewards to the prestige base customers.
• Transform and analyze data for proper reporting and analysis.
• Prepare briefs and other necessary documentation towards planned Loyalty management activities.
• Ensure compliance with all Loyalty management reporting requirements.
• Perform various administrative functions: contract preparation and execution, PO and supplier payments management, procurement logistics, document management, etc.
• Coordinate a quarterly engagement between the Loyalty team and the Customer Services team to update and educate them on new Customer Loyalty Strategies which will in turn help them in their engagement with customers
• Liaise with external stakeholders (agencies/suppliers/ Partner Merchants and Vendors) to ensure smooth implementation of planned Loyalty initiatives
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB.

Job condition:

• Normal MTNN working conditions.

Experience & Training
Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• 3-7 years’ experience including the following;
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Work experience in a research or consultancy environment will be an added advantage

Minimum Qualification

• BA, BSc or HND.