Information Systems Officer at Hilton Worldwide

Job ID: HOT05JA1

Job Summary

• An Information Systems Officer will support the Information Systems Manager for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?
As Information Systems Officer you are responsible for providing guests and users with a high degree of satisfaction and technical expertise via a deliberate skills training, retraining, IT Audits and enforcement of SOPs with respect to all applications. Strong service and effective communication skills are required along with a thorough understanding of desktop software and architecture, Audio Visual equipment, Telephony, and an understanding of networking to ensure optimal benefits of all applications:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Maintains a tracking system of all software challenges, routine systems upgrades and  service requests for all technology applications (software).
• Responsible for performing Technology Services asset management and inventory of  software, versions and release levels
• Assists Information Systems Manager in his/her duties as in compliance with Hilton Hotels Corporation Standards
• Co-ordinate and Performs all installations, set-ups of Audio Visual, Communications, Networking, and IT solutions in Meeting Rooms, Guest Rooms and hotel work areas
• Provides end-user (external guest and internal guest) support / training for hardware and software issues
• Listens to and resolves all team members and guest concerns regarding softwares/solutions to the satisfaction of the parties involved
• Build a strong working relations with all hotel departments.
• Understand fully legal requirements on IT governance and security.

What are we looking for?
Information Systems Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT management experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self