Analyst, Performance Analysis and Reporting (Supervisory) at MTN Nigeria

Job Description

• To ensure growth in MTNN’s base in line with the strategic business objectives
• Propose effective route-to-market options in implementation of all defined strategies for customer retention.
• To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.
• Prepare MFS reports, develop forecasts and make fact-based recommendations to management for improved profitability
• Perform data and trend analysis of all revenue generating transactions, commissions, targeted campaigns within Mobile financial services
• Participate in developing quarterly reforecasts and annual plans  and ensure relevant business rules are applied in the budget process and forecasting scenarios for MFS
• Provide analytical commentary to support the analysis, risk assessments and forecasts
• Analyze market and economic conditions in order to develop metrics to measure performance and drive profitable growth
• Accumulate and maintain all MFS customer related data
• Perform ad hoc analysis of business issues as needed to support the achievement of MFS goals
• Deliver on key business metrics i.e. Active subscriber (RGS 30), Agent distribution, revenue, Churn, Savings, Product Performance, competitive environment and their relevant metrics as impacts Mobile financial services
• Ensure that all information and data collected, stored, shared and reported are in line with MTNN Guidelines
• Analyze and report special focus MFS KPIs and activities e.g. campaigns, service channels, product and services adoptions, accounts and customer profitability, customer satisfaction, etc.
• Communicate detailed, accurate, timely, and easily accessible information on all MFS KPI’s (financial and non-financial)
• Collaborate with IS (EDW and others) and BI to ensure reports meet specifications and made available as per SLA
• Participate in developing a robust and detailed demand forecast on all services and products within Mobile financial services
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score.
• Liaise with other departments such as Finance, Information Service, Enterprise Solution and Marketing  to understand their input into MFS
• Gather and analyze a variety of customer and agent data for segmentation, risk assessment, campaigns etc
• Liaise with IS and other departments to ensure MFS and MTNN requirements are met by the EDW
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience., Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First Degree in any Financial related discipline
• Fluent in English
• SQL certification (Added advantage)

Experience:

• 3 - 7 years of experience with experience working in a medium organisation
• Experience in Data Mining & Analysis tools such as (R, Toad, SAS and MS Excel)
• Experience in using Business Intelligence tools for data insights generation such as (Power BI, MS Power point, MS Excel)
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques

Training:

• Forecasting principles
• Reporting
• Business Performance Measurement, management and improvement
• Financial/Business analysis
• Telecoms market – Telecoms Fundamentals
• Risk analysis and assessment fundamentals
• Financial services training
• Competitive analysis
• Analytical Thinking
• Computer & Information Technology Appreciation
• Data Management
• Planning & Budgeting
• Planning & Organising
• Quality Assurance
• Financial & Banking Acumen
• Marketing & Sales Acumen

Minimum Qualification

• B.Sc, BA or HND.