Manager, Performance Management at MTN Nigeria

Job Description

• To implement Performance Management Processes and policies aligned to MTN’s strategy
• Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop, implement and maintain Performance Management polices in line with the MTN Performance Management Framework, Strategy, programs and policies
• Support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.
• Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.
• Assist in the implementation of Human Resources recognition scheme across Human Resources Division and the MTN Shine recognition programme across the organisation.
• Provide general Human Resources performance reports and specific IPF (Integrated Performance Framework) reports.
• Maintain and update database of performance appraisals and reports at the end of each performance cycle.
• Provide statistical data on performance appraisals to enable management make informed decisions
• Ensure compliance with required service level agreements with regard to Reward deliverables.
• Conduct retention risk and impact analysis by calculating employees’ retention risk score and the impact if lost.
• Advise, educate and support employees and line managers on matters related to the performance management, policies,
• Develop communication materials and facilitate workshops, focus groups, etc., to enhance employees’ understanding of performance management, policies, etc.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First degree preferably in the social sciences or any other relevant degree
• Fluent in English

Experience:

• Minimum 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Performance Planning, Monitoring, & Management and General HR
• Database Management
• Performance Management Experience
• Human Resources Knowledge
• MS Suites (Excel. PowerPoint, Word, etc
• Reporting
• Experience in data analysis, project management, and recognition programmes.

Training:

• Performance Management
• Balance Scorecard Methodology
• Strategy Execution
• Big Data Analytics

Minimum Qualification

• BA, BSc or HND