Customer Service Executive at SecureID Limited

Ideal/preferred candidate must have at least 5 years relevant working experience in Customer Service management . 

If you are the person we are looking for, please send your cv.

• Only shortlisted candidates will be acknowledged and contacted. The roles and responsibilities include:
•  Resolving product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Answering incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Opening of customer accounts by recording account information.
• Maintaining customer records by updating account information.