ICT Helpdesk Technician at World Health Organization (WHO)

Ref Id: 1803647
Location: Bauchi, Nigeria
Locations: Port Harcourt, Minna, Lagos, Kano, Enugu
Grade: G4
Contractual Arrangement: Individual service contractor
Contract duration: 6 Months
Schedule: Full-time

Purpose of the Position

• To provide information and communication technology support to WHO at the Zonal Offices in Nigeria.

Description of Duties
Under the direct supervision of the WHO ICT focal point and the overall supervision of the Operations Officer (OO), the incumbent will perform the following duties:

• Stand as the first line of ICT support to all WHO states within their assigned zones.
• Maintain and troubleshoot Local Area Network related issues for voice, data & Power
• Maintain and troubleshoot internet connectivity/Email challenges
• Maintain and troubleshoot Desktops and Laptops hardware related problems
• Maintain and troubleshoot all computer software related problems
• Maintain and troubleshoot all users accounts for accessibility, password recovery and ERP log on
• Assist with deployment of ICT infrastructure within their zone
• Diagnose and determine all printers, Scanners and Photocopier related problems
• Diagnose and monitor performance of all UPS, Inverters and Stabilizers
• Support meetings, trainings and Seminars with all ICT related requirements
• Generate periodic reports of the status of all ICT related issues within their zone
• Engage in regular ICT capacity development and training for all staff within their zone
• Support and monitor all ICT disaster recovery initiatives as it relates to states in their zones
• Identify ICT requirement gaps within the zones and Provide adequate assessment reports.
• Execute detailed requirement gathering for infrastructure deployment and projects in the zones

Required Qualifications
Education:

• Essential: Completion of secondary education, supplemented with training in Information and Telecommunication Technology from a recognized institution.
• Desirable: University Degree or its equivalent in Computer Science, Mathematics, Electrical, Mechanical, Electronics Engineering, Statistics, Physics or other related courses from a recognized institution.

Experience:

• Essential: Two years working experience in ICT related fields in a reputable company or international organisation.
• Desirable: Working knowledge in ICT related fields, with demonstrable hands-on technical skills in relevant areas with certification(s) especially in Microsoft AD, Cisco networking/security/collaboration, CompTIA A+ and VSphere/Hyper-V etc.

Use of language skills

• Essential: Excellent knowledge of English
• Competencies
• Communication
• Moving forward in a changing environment
• Building and promoting partnerships across the organization and beyond