Account Manager at Vodacom Nigeria

Department: Business Development Group
Reporting to: Business Development Manager: SME& Large Enterprise
Employment Type: Permanent
Job type: Full-time
Band: Band H

Key Roles

• The Job holder is responsible for Sales/Sales Management for both new business development and management and growth of business in existing clients.
• Develop relationships with customers for future development.
• Maintain strength of Vodacom image and quality in front of Customer.

Key Responsibilities

• Identify sales prospects
• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
• Identify new business and ways to increase revenue share of within existing accounts.
• Monitor account performance and ensure that the set targets are met.
• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for assigned accounts and develop revenue stream
• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to Business Development Group General Manager.
• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.

Communication and Work Relationship:

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively and politely with mutual respect
• Maintain professional internal and external relationships that meet company’s core values.
• Proactively establish and maintain effective working team relationships with all other departments.
• Have a good understanding of customer and market dynamics and requirements

Innovation and change:

• Acts as voice of the customer within Vodacom to ensure that customers views and needs influence our marketing mix including product / proposition
• Supported by Innovation Workshops and Forums, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

Qualifications

• The preferred candidate must have Bachelor's degree from a reputable university. An MBA will be an added advantage.
• The job requires 3-4 years post NYSC sales working experience, successful key accounts/enterprise solution selling preferably in the Telecoms industry.
• Experience in managing strategic business across public and Enterprise sectors will be of advantage
• Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations and technical sales is required

Competencies
Knowledge:

• Deep understanding of the Nigeria Public Sector, Customer business, its market and industry alongside key decision-makers and influencers in account organisation
• Develop account Plan which is shared within Vodacom and ideally with customer
• Set-up long-term relationship strategy including involvement of Vodacom C-levels; this includes C-level briefings and De-briefings
• Develop a Winning Complex Sales (WCS)) opportunity roadmap for each relevant top tier opportunity
• Setup and maintain Share-of-Wallet report together with customer contracts and expiration.

Key strengths:

• Business relationship management skills.
• Excellent negotiation skills.
• Excellent communication skills
• People management.
• Proven sales and business networking skills.
• Strong quantitative and Business analysis skill.
• Attention to details.