Latest Jobs at Advanced Concrete Technologies Limited

Advanced Concrete Technologies, our company is a fast growing construction chemical company in Nigeria; we are looking for suitable candidate to fill the position of “Customer Services Representative’’

Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Greet customers warmly and ascertain problem or reason for calling
• Inform customer of deals and promotions
• Compile reports on overall customer satisfaction

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Customer service representative top skills & proficiencies:

• Quality Focus
• Documentation Skills
• Listening Skills
• Phone Skills
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Adaptability
• Computer Skills

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Responsibilities

• Keep front office tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Monitor office supplies and place orders when necessary
• Keep updated records and files

Requirements

• HND / B.Sc in any Science discipline; additional qualifications will be a plus
• Experience: 3 - 5 years
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines
• Knowledge of office management
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills.

Salary

• N70,000 monthly.

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Job Description /Requirements

• Corp Member with a background in Civil Engineering, Chemistry or Microbiology
• Presently serving
• Base in Lagos and its Environs
• Computer Skill
• Organization Skill
• Attention to details.
• Bachelor's Degree qualification.
• 0 - 1 year Experience.

Salary
N40,000 / month.