Job Summary: The ideal candidate will act as the first point of contact on behalf of the company; Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.
Detailed Job Duties:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and departmental directories; giving instructions.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Schedule and maintain appointments diary.
Coordinate incoming and outgoing mails, packages, and deliveries.
Supply information regarding the organization, products, services and policies to clients on enquiry.
Deals with compliant tactfully, calmly and politely
Reports and document issues for resolutions.
Other important functions are Supervisor support, office harmony, crisis handling, office morale, customer service.
Any other duty as assigned from time to time.
The Idle candidate should have superior organizational skills, be self-motivated, resourceful, detail-oriented, and energetic. Must be a team player and have outstanding writing, editing, data entry and proofreading skills.
Excellent communication and interpersonal skills, and the ability to prioritize and handle multiple client/project queries at a time, are essential.
Qualification, Skills & Other Requirements:
Must have at least 2 – 3 years front office experience.
Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organising, Informing, and Pressure Handling abilities are very essential.
Candidate is expected to have thorough knowledge of the insurance sector and its frame works to answer enquires correctly.
Candidate is also expected to be aware of the roles of other office employees for smooth referrals on enquire.
Method of Application
ONLY EXPERIENCED OND APPLICANTS SHOULD PLEASE SEND A PASSPORT PICTURE & CVs to: email@example.com using ‘Front Office - PH’ as subject of mail.
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