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  • Posted: Oct 4, 2019
    Deadline: Not specified
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    We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money. We combine rich customer payment histories with additional data sources to create a cutting-edge credit score that...
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    Customer Service Representative (Yoruba or Igbo Speaker)

    Job Description

    • Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • A successful Customer Service Representative must be a fluent Yoruba or Igbo speaker, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

    Key Responsibilities

    • Ensure an excellent experience to all customers, with each interaction
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Vet and open customer accounts by recording account information.
    • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
    • Follow-up with customers who have delayed payments
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Build sustainable relationships of trust through open and interactive communication
    • Go the extra mile to engage customers
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Read from scripts
    • Resolve customer complaints via phone, email, mail or social media
    • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

    Required Skills & Experience

    • An OND/HND/Bachelor's degree from a recognized institution
    • Excellent Written and Verbal Communication Skills
    • Microsoft Excel skills
    • Ability to interact with peers and mid level leaders internally
    • Fresh graduate.

    Highly Desired Skills:

    • Ability to work both in teams and independently
    • Passionate about solving problems for customers in rural communities
    • Proficiency in English Language and 1 or more other Nigerian Languages
    • Critical thinking skills (ability to think outside the box)
    • Good problem solving skills (solutions oriented)
    • Flexibility with ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas.

    Compensation
    Competitive salary & benefits.

    go to method of application »

    Accounts Assistant Analyst


    Location
    : Victoria Island, Lagos
    Position: Full-time
    Department: Finance
    Min. Experience: Entry Level

    Job Overview

    • The holder of this position will be part of the Finance team that is based in Lagos, Nigeria, led by the Finance & Admin Manager.

    Key Responsibilities

    • Ensure correct posting of transactions in the financial system (SAP) daily.
    • Ensure written approvals and proper receipts for all transactions
    • Match invoices to payments, obtain all appropriate signatures for payments and process payments accordingly
    • Respond to vendor enquiries
    • Daily filing of payment vouchers
    • Assist in Month-end closing process and balance sheet reconciliations.
    • Collaborating with the team to work on various accounting projects
    • Reconciling bank and other accounts
    • Assist in Month-end closing process and balance sheet reconciliations.
    • Preparing VAT returns and liaising with other office locations to ensure monthly remittance of PAYE is completed
    • Reviewing filing to ensure proper collation of approvals and supporting documents
    • Reconciliation of vendor accounts and statements
    • Overseeing activities of Accounts Payable function to ensure payment runs are completed timely

    Required Skills & Experience

    • Degree or diploma in Business Administration, Accounting or other related field
    • A minimum of 2 years accounting experience
    • Experience in any major accounting system (SAP an advantage) with ability to work on spreadsheets.
    • Excellent understanding of accounting policies, standards and processes
    • Excellent attention to detail, thoroughness and accuracy when accomplishing a task

    Compensation
    Competitive salary & benefits commensurate with education and experience.

    go to method of application »

    Account Payables Associate

    Location:  Victoria Island, Lagos
    Department: Finance
    Type: Full Time
    Min. Experience: Entry Level

    Job Overview

    • The holder of this position will be part of the Finance & Admin team that is based in Lagos, Nigeria, led by the Finance & Admin Manager.

    Key Responsibilities

    • Managing accounts payable: responding to vendor and staff enquiries, printing invoices and collating receipts
    • Processing of purchase ledger invoices, matching invoices to purchase orders, scanning processed invoices for upload to SAP.
    • Collate supporting documents and approvals for all payment requests
    • Verifying documentation, and requesting payments / disbursements
    • Compiling suggestions and making recommendations for weekly payment runs.
    • Maintaining record of agreed and upcoming payments.
    • Reconciling and compiling various reports: e.g. monthly company wide reports on printing costs, transportation costs etc.
    • Ordering, dispensing, and reconciling petty cash floats and petty cash disbursements as required.
    • Processing expense claims.
    • Sending payment advice to all payees and vendors via email.

    Required Skills & Experience

    • Familiarity with the basics of the accounts payable process and function within the context of a finance department and the business as a whole
    • Minimum of 1 year experience in an accounts payable role
    • Good attention to detail and accuracy with data entry
    • Capable of dealing with customers and colleagues in a polite and professional manner
    • Basic Excel skills
    • Flexibility and commitment to the team as a whole, able to work to deadlines.

    Compensation
    Competitive salary & benefits commensurate with education and experience.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Application Instructions:

    • Please submit your resume and cover letter through the above link.
    • In your cover letter, please be sure to highlight the following:
      • Why you are interested in Fenix International, and
      • What excites you about this particular role.

    Note: We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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