Jobs at Interswitch

Job Purpose:

• To facilitate the development of a proactive, coherent and competitive product and innovation strategy by driving and coordinating research into new and existing product innovations across the group and ensuring that development efforts are prioritised and funded effectively

• To monitor overall product portfolio performance and commercial viability across the group and its markets. 

Key Responsibilities:

• Works with the Group Head, Strategy & Insights to define the product research and innovation strategy. Drives  the implementation and delivery of approved initiatives and objectives within the agreed budget
• Engages with group leadership and strategic SBUs to establish and agree a product development  and enhancement framework for the organisation
• Engages with the market sales teams and other relevant internal and external contacts to develop a thorough understanding of the company’s markets, customer needs and competitor activity. Uses insights gained to advise and support SBUs and Group leadership as they develop their product plans
• Ensures all innovative initiatives are based on the strategic direction and goals of the organisation, taking into consideration the competitive market environment and the business operations
• Monitors the performance of the company’s product  portfolio, and engaging with Strategic Business Units (SBUs) to devise solutions to maximise the success of these products in the company’s various markets
• Coordinate cross-departmental teams as they work to develop and test new ideas and serves as a key leader and liaison as innovative ideas are brought to scale
• Drives product strategy and performance in collaboration with sales, marketing and the group shared technology  team
• Ensures definition of product release requirements to ensure successful introduction of new products
• Liaises with Marketing and SBUs to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
• Conducts periodic reviews of products and product performance. Uses insights gained to:
  •  provide informed recommendations on product development and phase-out pipelines
  • define the criteria for adding and dropping products from the Group’s global product portfolio
  • drive focus on high-potential products
• Manages the relationship with Group Shared Technology to ensure market and customer requirements are effectively translated to user stories and use cases
• Engages with the SBUs, Service delivery and Group Shared Technology teams to establish and mine ideas for innovations through a product knowledge management framework
• Facilitates cross-functional collaboration (i.e. Corporate and consumer segment, marketing, finance, project management, technology development, etc.)  by managing the product development process from conception through design, build, release, analysis and iteration to ensure it satisfies customers’ needs
• Works with Group Head, HR & Admin in fostering a culture of innovation by advising on onboarding, learning and capability development initiatives
• Works with the Group Head, HR & Admin to support the creation of a structure capable of seizing rapidly emerging opportunities

Key Performance Indicators:

Product management/performance:

• Number of executable ideas / innovation within  agreed period
• Relevance of innovative ideas and the problems they address

Business growth:

• Amount of revenue generated by new innovation/enhancement
• Profitability of innovation/enhancement as matched with cost/enhancement

Budgetary control:

• Variance in target vs. actual budget per product

Relationship management:

• Feedback on collaboration and team work

Customer satisfaction:

• Staff satisfaction level on response to request
• Customer satisfaction with the timeliness and efficiency on products delivered
• Quality of products delivered

Job Purpose:

• To identify new funding opportunities and manage the evaluation of inward investment relationships

• To explore new business areas, identify and assess potential strategic partners and markets and recommend viable options to management.

Key Responsibilities:

• Identifies and manages new investment opportunities and ensures relationships are properly maintained for continuous partnership to enhance business growth
• Evaluates proposals from external parties interested in partnering with Interswitch and makes recommendations to management
• Develops and implements an appropriate research and monitoring programme to track funding opportunities and identify strategic alliances
• Manages the sourcing of new investors/partnerships  including meeting with investors, entrepreneurs, high net-worth  individuals,
• Advises leadership on networking events and/or activities with high funding / investment generating potential  Explores new business areas, opportunities and funding options and ensures the funds are well managed to generate revenue for the company
• Continues to deepen already existent industry knowledge and contacts to help drive investment strategy and effectively conduct due diligence
• Engages with Finance (Treasury & Investment management) to build financial models relating to financing, restructuring, liquidity and  valuation analyses to determine the adequacy of current funding
• Develops presentation materials for partnership opportunities; this includes developing and refining presentation themes, data gathering and synthesis, and constructing professional presentation materials
• Engages with Strategic Business Units to establish and implement a group-wide bid response and bid management framework
• Coordinates and reviews bid preparations and submissions for the company, ensuring that  they meet specified requirement and timeliness

Key Performance Indicators:

Joint Ventures & Partnering:

• Number of identified strategic funding opportunities within agreed period
• Returns on investment on partnering and alliances
• Ratio of costs to returns
• Clarity and comprehensiveness of presentations and proposals to the management and external parties

Forecasting & Budgeting:

• Accuracy and timeliness of budgets and forecasts
• Timeliness of identification of business funding needs

Bid Management:

• Number of deadlines met on bid submission
• Level of compliance of bids to specified requirement
• Number of bids won

Relationship Management:

• Feedback from partners and stakeholders
• Cost savings due to effective relationship management

Job Purpose:

• Supports the development and implementation of the organisation’s strategic goals through the application of research, market and business insights

• Identify  new business development and partnership opportunities for the organisation

Key Responsibilities:

• Works with  the Group Head, Strategy, Insights and Growth to drive the implementation of  Interswitch’s corporate strategy and operating plans
• Coordinates the preparation of departmental strategies across the group and monitors their execution, ensuring alignment with the corporate strategy
• Liaises with Group Heads to ensure  development of annual plans  that would facilitate the achievement of the overall corporate strategy
• Keeps up to date with new techniques and proposes creative ways of executing strategy.
• Reviews and collates status reports on the implementation of departmental plans in each group across the business and submits to supervisor
• Monitors and prepares periodic performance reports for each business with regards to the corporate performance and provides robust analysis against targets, trend, variance, etc.
• Coordinates performance review meetings ensuring they are held as planned
• Prepares and submits  periodic reports on trends and developments in the economy and business environment
• Engages with SBUs and support functions to facilitate the establishment of internal service delivery levels (SDLs) and agreements
• Monitors compliance with defined SDLs and works with the relevant functions and SBUs to address deviations
• Directs the retrieval and analyses of data on operations and service delivery trends and develops appropriate insights to guide management’s business decision making.
• Identify additional customer needs that were previously unrecognized by the business divisions and involve Group Heads across functions in developing solution options
• Leads and develop departmental staff towards improved performance

Key Performance Indicators:

Business performance:

• Business performance and profitability
• Level of deviation of departmental strategy
• Percentage implementation of departmental plans
• Timeliness in report preparation
• Quality of evaluation
• Budget deviation

Business Intelligence:

• Number of informed and strategic decisions made which are beneficial to organisational growth
• Degree and frequency of update of market information and opportunities
• Number of new markets identified
• Number of new business opportunity identified

Relationship Management:

• Number of new business/ partnership built
• Feedback from Group Heads on response to research request

Operational Efficiency:

• Cost savings due to efficient business processes
• Process turnaround time
• Increased efficiency in business performance
• Percentage implementation of new polices, processes and standards

Learning and Development:

• Staff performance index