Head Strategy & Professional Services at Interswitch

Job Purpose:

• Supports the development and implementation of the organisation’s strategic goals through the application of research, market and business insights

• Identify  new business development and partnership opportunities for the organisation

Key Responsibilities:

• Works with  the Group Head, Strategy, Insights and Growth to drive the implementation of  Interswitch’s corporate strategy and operating plans
• Coordinates the preparation of departmental strategies across the group and monitors their execution, ensuring alignment with the corporate strategy
• Liaises with Group Heads to ensure  development of annual plans  that would facilitate the achievement of the overall corporate strategy
• Keeps up to date with new techniques and proposes creative ways of executing strategy.
• Reviews and collates status reports on the implementation of departmental plans in each group across the business and submits to supervisor
• Monitors and prepares periodic performance reports for each business with regards to the corporate performance and provides robust analysis against targets, trend, variance, etc.
• Coordinates performance review meetings ensuring they are held as planned
• Prepares and submits  periodic reports on trends and developments in the economy and business environment
• Engages with SBUs and support functions to facilitate the establishment of internal service delivery levels (SDLs) and agreements
• Monitors compliance with defined SDLs and works with the relevant functions and SBUs to address deviations
• Directs the retrieval and analyses of data on operations and service delivery trends and develops appropriate insights to guide management’s business decision making.
• Identify additional customer needs that were previously unrecognized by the business divisions and involve Group Heads across functions in developing solution options
• Leads and develop departmental staff towards improved performance

Key Performance Indicators:

Business performance:

• Business performance and profitability
• Level of deviation of departmental strategy
• Percentage implementation of departmental plans
• Timeliness in report preparation
• Quality of evaluation
• Budget deviation

Business Intelligence:

• Number of informed and strategic decisions made which are beneficial to organisational growth
• Degree and frequency of update of market information and opportunities
• Number of new markets identified
• Number of new business opportunity identified

Relationship Management:

• Number of new business/ partnership built
• Feedback from Group Heads on response to research request

Operational Efficiency:

• Cost savings due to efficient business processes
• Process turnaround time
• Increased efficiency in business performance
• Percentage implementation of new polices, processes and standards

Learning and Development:

• Staff performance index