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  • Posted: May 21, 2019
    Deadline: May 27, 2019
  • Action Against Hunger | ACF International, a global humanitarian organization committed to ending world hunger, works to save the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger.
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    Monitoring and Evaluation Assistant

    Location: Damaturu, Yobe
    Job Type: Full Time
    Start date: As Soon As Possible
    Direct Line Manager: Monitoring and Evaluation Officer
    Slot: 2 Openings

    Objective 1

    • Collect qualitative and quantitative information and program data at LGA level through surveys, assessments, post-distribution monitoring, and regular market monitoring under supervision of the M&E Officer and M&E Deputy Manager

    Tasks & responsibilities:

    • Quantify methods and identify data sources for program performance and impact indicators, in conjunction with respective program component teams (Health & Nutrition, FSL & WASH).
    • Assist in conducting project baseline, end line and progress surveys, ensuring appropriate sample size and sampling survey methods, data collection procedures, and data verification through periodic site visits
    • Facilitate training of CVs and partners, and participate in the sensitization of beneficiaries in collaboration with program teams.

    Objective 2

    • Support in collating and analyzing monitoring data, as well as report on findings from monitoring activities.

    Tasks & responsibilities:

    • Ensure proper monitoring of the implementation of the program, focusing on the overall M&E framework of the program at the LGA level.
    • Present and analyze data based on information needs of the project team and partners and support in data base management.
    • Complete and submit monthly report.
    • Provide support to improve monitoring and reporting mechanism through revised monitoring and reporting framework, through collaboration with the program team at LGA level.

    Objective 3

    • Work with program teams to ensure that information relating to AAH and program activities is shared widely within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks. 

    Tasks & responsibilities:

    • Under the guidance of M&E Officer work in close collaboration with the FSL & DPM program team in the LGA (whenever required) for resolving complex programme-related issues and information delivery.
    • Collaborate with government partners to ensure the smooth implementation of the program delivery.
    • Support the program team in facilitating the process of setting up a Complaint Response Mechanism at Ward/ LGA level and handling complaint/ feedback at LGA level.

    Objective 4

    • Provide support to the programs at the LGA level and within the communities specific to the M&E responsibilities.

    Tasks & responsibilities:

    • Analyze and provide information to M&E Officer regarding general contextual information at the LGA level and explore opportunities in support of partnership building initiatives with LGA level government.
    • Assist the Health & Nutrition, FSL& WASH program team in terms of selecting the beneficiaries of NFI & Cash Transfer as per the established procedure.
    • Assist the Health & Nutrition, FSL& WASH program team in selecting the Community Volunteers to facilitate the process of beneficiaries’ selection.
    • Monitor the progress of disseminating the AAH Principles within the beneficiaries’ community by the program team.

    Internal & External Relationship

    • M&E Officer and Deputy Program Manager: Technical hierarchical relationship- exchange of information, collaboration, coordination
    • RRM field team: exchange of information, collaboration and coordination.


    • Other partners/stakeholders, e.g. LGAs, GoN agencies, donors:  exchange of information, M&E reports, collaboration and coordination.


    • Minimum of Higher National Diploma in Economics, Rural Development, Business, Administration, statistics, demography or related subject, with previous experience working in humanitarian projects.
    • Minimum of 1 year experience in a similar position.

    Skills & Experience

    • Experience in data collection, collation, analysis, and report writing (Mobile Data Collection a strong advantage).
    • Commitment to and understanding of Action Against Hunger aims, values and principles.
    • Professional, good organizational capacity, good human relationships and team spirit, motivated, open, creative, mature, responsible, flexible and, culturally sensitive.
    • Microsoft Office Skills (Outlook, Excel, Power Point, Word).
    • Willing and able to be based and travel regularly within remote areas, where services are limited.
    • Fluency in Hausa, Kanuri and English.


    • Previous M&E experience.
    • Resident and good knowledge of the intervention area/s and local economy.
    • Data entry experience.
    • ODK or Mobile data collection expérience.
    • Previous humanitarian programming experience.

    Gross Basic Salary: NGN156,995 - NGN252,100 per month.

    go to method of application »

    Complaints Response Mechanism Assistant

    : Potiskum, Yobe
    Job Type: Full Time
    Start date: As Soon As Possible
    Direct Line Manager: CRM Officer

    Objective 1

    • Support the establishment and management of the Complaint Response Mechanism for all ACF projects

    Tasks and Responsibilities:

    • Support the Accountability Officer in setting up the different Complaints Response Mechanism in relevant project locations
    • Respond to enquiries from program beneficiaries
    • Refer program specific complaints to CRM focal points
    • Ensure confidentiality of complaint data is respected
    • Ensure regular maintenance of complaints and feedback database/information system, and ensure information is shared on a regular basis
    • Support the M&E and Program teams in activity implementation, to ensure beneficiary access to CRM channels (feedback days, complaints booths, field visits...)

    Objective 2

    • Handling of the toll free lines system

    Tasks and Responsibilities:

    • Address the queries of callers using setup hotline while respecting ethical and professional behaviour in accordance with the ACF standard operating procedures and HAP guidelines
    • Provide accurate information related to the subject callers matter and other related ongoing activities when possible
    • Refer sensitive complaints to relevant personnel within ACF senior management team
    • Lodge all feedback, complaints and response in the CRM database
    • Support to ensure complaints are closed within the appropriate timeframe
    • Ensure CRM database is forwarded to the CRM officer on a monthly basis and important complaints on the toll-free line reported immediately
    • Ensure accurate recording of all the data related to the callers in the hotline data base and understand Action Against Hunger programs/projects

    Objective 3

    • Reporting and Referrals

    Tasks and Responsibilities:

    • Submit internal, and accurate reports to the concerned programs/projects. The reports will be submitted weekly, or daily according to the urgency of the call; include monthly recommendations, if needed, to projects/programs and program managers as received.
    • Accurately refer cases internally within the departments of the ACF - with the support of the Accountability officer - following the standard operating procedures set for the referral system within the base
    • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the caller.

    Internal & External Relationship

    • CRM officer: Technical hierarchical relationship - exchange of information, collaboration, coordination
    • Project Manager: Operational hierarchical relationship - exchange of information, reporting, collaboration, coordination
    • Project Officers: Ensure exchange of information, collaboration and coordination.
    • M&E Field Assistants: Manage M&E Field Assistants to ensure exchange of information, collaboration and coordination.
    • Other Action Against Hunger M&E staff: exchange of information, collaboration and coordination.

    Position Requirements

    • Bachelor's degree in Management, Social Research, Development Studies or a related field
    • At least with 1 year relevant experience in developing and maintaining accountability and learning activities.

    Skills & Experience

    • Strong understanding of HAP, Do No Harm and other relevant global standards
    • Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
    • Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
    • Demonstrated knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
    • Ethical, focused on treating complainants/ community fairly and culturally sensitive
    • Excellent computer skills especially developing databases
    • Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…)
    • Sound analytical and conceptual skills
    • Excellent communication skills and experience in report writing
    • Commitment to ACF mission, values and Policy


    • Previous experience in handling feedback mechanism
    • Previous experience of working with NGOs
    • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

    Gross Basic Salary: NGN 156,995 - NGN 252,100 per month.

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Qualified women are strongly encouraged to apply.

  • Send your application

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