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  • Travel Managers at Myjobmag Limited

  • Posted on: 17 May, 2019 Deadline: Not Specified
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  • We are recruiting for a client in the Travel Industry for the position below:

    Travel Managers - 2 positions

     

    General Statement of Key Responsibilities:

    • To play strategic role in the day-to-day operations of the company, driving sales and business development goals,
      executing the company’s key objectives, creating dynamic solutions to help the company thrive amidst intense competition, promoting existing travel products and services and developing new ones and delivering a deeply satisfying customer experience.
    • The Travel Manager must demonstrate requisite skills, expertise and passion for the delivery of top notch travel
      solutions to customers within his or her coverage. He or she must be able to lead and manage high level engagements
      and must be seen to offer impressive travel advisory services to the company and its various customers.
    • The Travel Manager would focus on sales, business development and management of all ramifications of travel
      requirements that relate to his or her role. This entails independently winning several travel customers with a view
      to providing dedicated general or bespoke travel services to the customer for value.

    Specific day-to-day Job Functions:

    • Making calls and engaging with existing and prospective customers to discover travel needs and provide the required travel services;
    • Participating actively in the promotion and marketing of existing and new travel products and services to existing and prospective customers;
    • To broadcast information to existing and prospective customers on travel deals, promos, offers, attractive
    • packages, subsidized destinations and tourist incentives as a means of promoting sales and customer engagement;
    • Sourcing highly discounted and subsidized travel products and services from suppliers and key stakeholders to meet consumer needs, timelines and service levels for repeat and sustained patronage;
    • Collating, analyzing and resolving customer complaints within impressive turnaround time and ensuring that feedback and lessons learnt from customer complaints are resolved to avoid recurrence;
    • Managing all customer service channels in such manners as to optimize engagement, improve quality of
      service and deliver an deeply satisfying customer experience;
      managing budgets, optimizing resources and maintaining statistical/financial records both to internal and
      external and external stakeholders;
    • Providing periodic reports to customers on travel history, travel budgets and costs, travel management etc;
    • Participating in familiarization visits to new destinations in order to gain information on issues and amenities of interest to costumers;
    • Liaising with travel partners, including airlines, hotels, tours and other travel service providers to manage
      bookings and schedules, often in advance and prior to expiry of existing arrangements;
    • Ensuring that there is zero service disruption or difficulty in any process, whether internally or externally. In
      this regard, to ensure all internal and external counter party obligations are fulfilled within the agreed
      timelines and service levels in order to maintain service uptime and deliver to customers with accuracy, efficiency and consistency;
    • Overseeing the smooth, efficient running of the business as it relates to your department or division. In this
      regard, to frequently review activities within your team, engage with relevant stakeholders and proactively resolve known and anticipated operational risks;
    • Meet regularly with team members to review sales and business development activities and set out a plan
      for improvements and strategic approach to fulfill agreed goals and targets;
    • Engage with company directors and senior executives on strategy, competition, macroeconomic issues
      impacting travel and tourism and agreeing action plans for improving operations and delivering strategic goals;
    • Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training for members of your team;
    • Propose, manage and review sales and performance incentives, bonus schemes, long term service benefits,
      share schemes etc;

    Upon meeting sales and performance target for two years, company will sponsor qualified candidates to acquire all
    relevant IATA certifications required to progress career in travel and enhance employee’s competence and capability.

    Experience:

    • Minimum of three years’ cognate experience in a key role serving with a reputable and successful travel
    • company;
    • Evidence of experience and ability to independently generate and close sales leads, open new grounds for
    • business and convert opportunities to actual sales and revenue;
    • Practical understanding and experience in the use of travel booking platforms, GDSs, APIs, travel portals and
    • other travel products and services enabled by information technology and computing;
    • Candidate must have extensive experience in travel bookings, reservations, itinerary management, change
    • management etc
    • Other areas in which experience is required:
    • Sound Corporate Communications;
    • Sales and Relationship Management;
    • Innovation and Process Improvement;
    • Intelligent people management;
    • Team leadership and employee motivation;
    • Proficient IT skills;
    • Strong organizational skills;
    • Booking cancellations, itinerary changes and refund policies.

    Additional Requirements:

    • Awareness of current trends in travel;
    • Ability to analyze macroeconomic developments and their impact on travel and tourism;
    • Knowledge of popular and upcoming destinations;
    • Understanding of customer preferences and attractive incentives;
    • Ability to convince customers to patronize the Company;
    • Knowledge and understanding of visa requirements and key issues that influence visa decisions.

    Location: Festival Mall, Amuwo Odofin

    Method of Application

    Applicants should send CVS to career@myjobmag.com

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