Job Openings at Workforce Group

Job Summary

• The Customer Services Executive will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
• Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

• Escalate all customer care issues to the Head of Customer Service/ Service Manager and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquiries etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
• Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
• Send out / respond to external account reference enquiries, confirm status of internal account reference.
• Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

Job Requirements

• First Degree in any discipline
• B.Sc/B.A with minimum of Second Class Lower grade
• Experience in Banking operations for at least 4 - 5 years (excluding Teller)
• Not more than 30 years of age

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Job Summary

• The Services Executive (Cash) will be responsible to supervise the payment and receipt of cash by Service Associates whilst ensuring efficient cash flow, ATM management and vault administration in the experience Centre.

Job Responsibilities and Duties

• Ensure EC vault cash is within approved limit and arrange to evacuate cash as the need arises.
• Ensure that physical cash in the vault is equal to ledger balance at the close of business daily.
• Make sure that the Vault is closed and locked up within the banks’ stipulated time for insurance coverage.
• Supervise and train the cash associates to ensure that customer’s transactions are carried out in a timely way but within stipulated policy guidelines.
• Verify Cash Associates entries in the system and authorize entries above their limits.
• Confirm third-party instruments that maybe required in accordance with the customer’s mandate.
• Make sure that customer’s transactions are handled in a timely and courteous manner.
• Supervise closely cash associates to guard against cash pilferage and fraud that could result in loss of the bank’s cash assets.
• Ensure cash associates are abreast with bank’s policies on cash services and carry out their functions in line with controls.
• Ensure The ATMs are adequately loaded with cash and always up and running; in the case of faults, guarantee timely and efficient solution management measures are in place.
• Drive the provision of equipment like Note counting machines, ATM machines, computer systems etc. when and where needed.
• Act as second key custodian to ATM / is responsible for breaking of ATM combination.
• Receipt and handling of tellers’ cash requisition.
• Ensure prompt handling of cheque confirmation.
• Provide or collect Cash through Domestic Operations.
• Supervise the reconciliation of all Tellers and ATMs.

Job Requirements

• First Degree in any discipline
• BSc/BA with minimum of second class lower grade
• Experience in Banking operations for at least 4 - 5 years (excluding Teller)
• Not more than 30 years of age