Career Opportunities at Jumia Nigeria

Department: Customer Service

Job Description

• We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. 

Responsibilities

• Be part of the Bilingual (French) team that represents Jumia Travel as the top hotel booking, flight booking and travel portal.

In particular you will:

• Respond to customer questions in a timely manner either via phone, email and chat.
• Attract potential customers by answering questions/suggesting information about our products and services
• Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Challenge and influence hotel to improve service level and operational standards
• Build and maintain strong working relationships with hotel’s staff
• Completion of service reports by collecting and reporting on call log information
• Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
• Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.

Professional Skills & Qualifications

• A graduate from an accredited university.
• Minimum of 4 years working experience in the travel industry.
• Strong communication skills in English and French.
• Proficiency in other local languages will be an advantage.
• The ideal candidate will have strong sales skills and will be customer obsessed.
• Tasks require a strong attention to detail and ability to work under tight deadlines .

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

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Department: Finance
Job Type: Full Time

Responsibilities

• As the Assistant Head of Accounting , you will drive the implementation of secure and robust accounting processes and procedures including month end closings, AR/AP, cash management, payroll and bank reconciliations.

In particular you will be:

• Responsible for the daily accounting activities required to accurately maintain the company’s general ledger, subsidiary ledgers, and other financial records and schedules.
• Managing and maintaining the financial accounting system, and all accounting processes including daily accounts payable, accounts receivable, cash collection, GL, payroll, bank, inventory reconciliation and tax filings
• Supervising, directing and reviewing the work of a team of senior accountants (Heads of AP, AR, Inventory, Treasury) and their teams. Establishing working procedures and process for accounting personnel.
• Managing monthly, quarterly and annual closing activities.
• Reviewing general ledger on a monthly basis to ensure accuracy of posting.
• Preparing and entering monthly adjusting journal entries.
• Generating quarterly and annual financial statements (balance sheet, profit and loss, cash flow) monthly.
• Assisting the Financial Planning team with budget and forecast preparation schedule by collecting relevant business data and projections from the line departments and provide relevant analyses and feedback to enable finalization of the budget and forecast proposals and all related reports including profit & loss, balance sheet and cash flow statements.
• Evaluating & implementing internal and external audit recommendations & provides feedback to management on results
• Ensuring compliance with all country legal, regulatory and tax reporting requirements.

Required Skills & Qualifications

• Chartered Accountant with at least 8 years of accounting experience, of which at least 3 years in Managerial level or more
• Bachelor's in Business, Accounting, Economics, Mathematics or a related discipline
• Master's degree in Finance, Economics or similar discipline is preferred Relevant professional qualification in Finance and Accounts e.g. ICAN, ACCA etc.
• Experience with computerized accounting i.e. QB, Navision, SAGE, Excel
• Previous FMCG experience and Ecommerce experience is a plus proficiency in Microsoft Office (Word, Excel and Power point) tools.
• Working knowledge of Google Office Productivity Tools.
• Excellent verbal and written communication skills and presentation skills
• Excellent analytical, numerical and problem-solving skills required
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Finance

Responsibilities

• You will be responsible for managing comprehensive general accounting, management accounting and reporting.
• Also, you will drive standardization, ensuring financial outputs and service delivery are not only maintained to a high standard but improved, to increase efficiency within the team and forge strong working relationships across the organisation.

In particular you will:

• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key strategic business decisions
• Lead settlements and clearance of financial transactions
• Effectively partner with finance partners to design user-friendly reports to meet the needs of the business and enable greater business insight and more effective analysis and decision support
• Work with Ops vendors to ensure timely execution and accurate reporting
• Set up risk management policies, procedures and parameters; responsible for staff training and communication; audit on a regular basis to ensure compliance
• Develop relationships with management to gain a deep understanding of the business and identify opportunities to influence business decisions
• Lead the implementation of new finance related projects
• Oversee effective reconciliation of partner balance between Operations systems and Accounting systems
• Design new processes and controls for growing business activities.
• Develop and execute financial planning processes for expense areas

Required Skills & Qualifications

• B.Sc in Accounting, Finance, Economics or a related field
• 5+ years of leadership experience, managing finance, accounting and operational processes
• Proven ability to influence finance and non-finance teams through a mixed set of finance skills (commercial finance, accounting, FP&A, audit, operations)
• Must have strong analytical thinking and problem-solving skills; with the ability to work with cross functional teams and senior management
• Experience of analyzing large volumes of data
• Expertise in SQL, PowerPivot & Excel
• Ability to communicate data-based decisions to individual contributors as well as leadership. You can articulate clearly and defend your decision-making processes.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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Description

• Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively.

Responsibilities

• You will be responsible for the reconciliation and settlement activities within JumiaPay, facilitate complete and accurate processing of settlement figures for all transactions/products by ensuring that required due diligence is performed.

In particular, you will:

• Ensure daily reconciliation of all transactions and provide daily/weekly reconciliation and settlement reports to the AR Manager
• Keep record of the relevant KPI’s for the businesses Analysis and reporting of settlement/payment activities to the AR Manager
• Documentation of processes, procedures, resolution guides etc. for the reconciliation department
• Continually evaluate and recommend best practice business process throughout payment value chain
• Support each bank E-business team in resolving settlement and reconciliation issues
• Liaise with Bank Settlement team to ensure reconciled funds are transferred
• Monitor the income/fees’ reconciliation with Settlement banks, NIBSS and other clients and ensuring value is transferred to the company account’s promptly
• Perform daily/weekly analysis of bill payment data: Trends, failure rates etc and extract Business Intelligence from payment data
• Develop and maintain business relations with NIBBS, value card (Visa, MasterCard etc), unified payments, Interswitch, and JumiaPay settlement banks
• Ensure daily reconciliation of and correct postings of all cards and other electronic channels transactions
• Verify the incoming and outgoing payment reports

Required Skills & Qualifications

• Bachelor's Degree in or higher preferably in Accounting or other discipline in Social Sciences from a recognized University.
• Minimum of 8 years working experience in Cards/Mobile/FinTech company, fully integrated in all aspects of settlement and daily reconciliation process
• Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry
• Previous experience within a Reconciliation, Settlement or Middle Office environment
• Excellent documentation skills and use of collaboration tools
• Advanced level of Microsoft Excel (Pivot tables, Vlookups, and Nestedifs formulas).
• Ability to interpret Financial Data from various systems and in various format.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.