You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Graduate IT Helpdesk Officer at KPMG Nigeria

  • Posted on: 7 November, 2018 Deadline: Not Specified
  • View Jobs in Consulting View All Jobs at KPMG
  • Subscribe to free job alerts
  • KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.

    IT Helpdesk Officer

     

    Ref Id: 139320BR
    Location: Lagos
    Region: EMA
    Engagement Type: Graduate Hire

    Job Summary

    • To provide telephone support and find solutions within a predetermined time frame to clients in order to enhance productivity and efficiency.

    Specific Responsibilities
    First Line Support:

    • Provide telephone support and problem resolving to user queries.
    • Escalate calls to second line support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client.
    • Provide feedback to clients on the progress of repairs/ queries on a regular basis, especially if predetermined time frames are exceeded.
    • Support on all general applications as required.

    Additional:

    • Responsible for the marketing of all KPMG Standard business applications, making the staff in the various groups aware of what tools are available to them and providing training / technical support to the end-users as required.
    • Assist Operations Supervisor with the deployment of all new software and any required software updates or upgrades.

    Qualification, Skills and Experience

    • A good First degree in Computer Science or a related discipline, from a reputable university
    • Between 1 and 3 years' experience in a similar role
    • A minimum of Second Class (Upper) Division at first degree
    • Client service and relationship building skills.
    • Excellent communication and interpersonal skills.
    • Ability to function independently and as part of a team
    • Ability to perform effectively under pressure
    • Ability to identify problem areas and implement corrective action
    • Good time management skills
    • Willingness to learn and ability to adapt.i

    Method of Application

    Interested and qualified? Go to KPMG career website on krb-sjobs.brassring.com to apply

  • ❮ Back to All Jobs
  • Know more about KPMGSimilar Jobs
  • Search for jobs by keyword
  • Job Vacancy at CADD Centre
  • Temporary Drivers at Rovedana Limited
  • Group Chief Operating Officer at PricewaterhouseCooper (PwC)
  • Finance Vacancies at WFO Roedl & Partner
  • Job Vacancies at TL First Group
  • Current Job Placements at AIM Group Limited
  • Fullstack LAMP Developer at Alister Greene Consulting
  • Business Development Manager at Lohi Consulting
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail