Latest Jobs at Lorache Consulting

Major Deliverable

• First line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after sales device setup, installation, and configuration processes for new subscribers
• Create a positive customer experience
• Assist / guide customers to handle different hardware and software application as required
• Perform diagnostics, troubleshooting, repairs and upgrade on all companies access devices
• Liaise with device & terminals unit, for all hardware errors & related replacement cases
• Document help desk tickets/resolutions, and maintain defective device inventory list for shop
• Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Function/Domain Customer Service / Technical Support Group
Reporting to Direct - Supervisor Technical Support Group; Functional, HOD

Place of Posting Nigeria

• Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
• Desired Attributes Relevant Industry Experience, been on the front desk handling customers and team.
• Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
• Desired Experience 1 to 3 years in similar profile.

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SALES ICT EXECUTIVE who will work closely with Marketing Manager to promote Sales and Services. He will have to be target oriented and ability to meet the sales expectation. He should have the ability to give product presentation to clients and assess the customer requirements. He will be working with the Marketing Manager and has to provide Sales Reports.
Requirements

Education: Must be a graduate (BSC/ HND)

Skills and Experience

• Must have worked with any Information and Technology Company.
• Work Experience: 2-4 Years of experience in Sales and Business Development.

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JOB SUMMARY
To strategize the increase in sales revenues, building clients profile across all region and maintain customer relationships within an assigned region area.

RESPONSIBILITIES

• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Supervise sales teams, channel sales partners, corporate sales, territory sales managers
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.

REQUIREMENTS

• Proven experience in telecom/ISP
• Minimum of 7 years in a managerial position
• Proven track record of increasing sales and revenue
• Ability to develop sales strategies and use performance KPIs
• Excellent communication skills
• Organizational and leadership ability

QUALIFICATION

BSc/BA in Business, Marketing or any related field