Sales/Service & CRM Administrator at Ascentech Services Ltd

We are currently sourcing for Sales/Service & CRM Administrator. Candidate must have worked or currently working as Sales/Service & CRM Administrator. 1 – 10years experience,

Job description for Sales/Service & CRM Administrator:

• Responsible for the input, and upkeep of the Customer Relationship Management tool
• Submit and follow up on all standard quotations, in coordination with sales engineers and Key Account Managers.
• Preparing and updating sales reports
• Manage the sales orders processing from customer order placement, follow up on delivery, coordination with logistics, and delivery to customer.
• Create and administer customer folders, by filing all relevant documents and history (RFQ’s, Final Quotes, , Purchase orders, delivery notes, invoices, and payment confirmations)
• Act as the contract administrator, and handle all communication with customers, after order placement, until final payment.
• Ensure that all deliveries are handled in line with customers policies.
• Control the invoicing process, and follow up until payment is received
• Communicate with sales and management, to report any challenges related to deliveries and payments.
• Responsible for the Industrial Brochures library, and make sure that all catalogues are up-to-date with the minimum quantities.
• Support the Service Team, in planning the maintenance contract, service visits/plans, and spare parts allocation.