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Guinness Nigeria is the story of a truly successful company with a rich heritage and a great track record of growth and strong performance. Guinness Nigeria is not only regarded as an iconic African company, renowned internationally for its brands of unmatched quality, but also as a company that believes in enriching the communities within which it operates,...
AutoReqId: 55560BR
Function: GDBS
Reports To: The Business Relationship Manager
Context/Scope
The Africa region comprise of four strategic business units - Africa Regional Markets , East Africa, Nigeria and Brandhouse. This role covers Nigeria business unit. There are a total of 3 sites with 1,200 users.
The Diageo GDBS function has outsourced technical infrastructure services to TCS, SAP applications support to Infosys and network support to Verizon, as well as other applications to CSC. There are other local partners/providers that support some locally based systems. The role of the Service Delivery Lead, Service Management is to maintain business as usual support for Nigeria business unit, either through Diageo Shared Service and/or our service partners / providers.
This role is concerned with IS Service Management and Service Delivery. A core element of this role is to support the operational activities related to technical infrastructure services in the 3 Nigerian sites. This will primarily be achieved by working with our main support partners/providers as well as local providers.
The role requires that the IS operating model, based around a set of common IS processes, is enforced. Brilliant execution of the Delivery processes (e.g. Services, GDBS Projects underpinned by the Global Support Model) is critical, and these are delivered through a global organization that integrates across external service providers to service business unit needs. The scope of the Service Delivery organization is estimated at around 70% of total GDBS investment. A customer focused mind-set is an absolute prerequisite to this role.
Purpose of Role
Market Complexity:
Top 4 Accountabilities
Qualifications and Experience Required
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