Job Vacancies at an Insurance Firm - Fosad Consulting (UPDATED)

Job Description
Key Focus
Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.

Description

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an Indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Often acts as a resource for less experienced staff.

Key Result Areas
Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values.

Coaching:
May act as mentor to less experienced administrators.

Documentation Processing:

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards

Qualifications
Qualifications and Experience

• Relevant tertiary qualification / first degree or its equivalent.
• 5 years of working experience.
• Good Analytical skills, technical/insurance product knowledge

Skills
Excellent Communication skills

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Job Description
Key Focus
This role mainly performs IT functions with limited supervision/guidance of the Senior Systems Analyst. This role is responsible for the design of IT solutions to meet business requirements and is  individually accountable for achieving results through own efforts."

Description

• Size of business portfolio is smaller than that of a Senior IT Manager.
• Provides thought leadership (operational and tactical focus) in area of responsibility
• Responsible for infrastructure management in area of responsibility.
• Manages CRM in area of responsibility.
• Responsible for IT Contracts Management
• Responsible for change management around IT implementations and upgrades.
• Responsible for clear and effective communication to team and business.
• Provides technical consulting services where required.
• Accountable for financial management in area of responsibility.
• Manages Projects.
• Responsible for people management - includes talent management, change leadership.
• Ensures continuous service (e.g. COBIT definition).
• Ensures systems security (e.g. COBIT).
• Aligns technology to business needs.

Key Result Areas
Budget Control:
Responsible for the financial management of the area, including budget and expense monitoring.

Team Effectiveness:

• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
• Accountable for others' time, task and output quality, for periods of up to 1 year.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance. Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.

Technical Consultation:

• Provides consultancy services where required.
• Vendor & Contract Management:
• Responsible for IT Contracts Management.
• Manages the relationship between service providers and Old Mutual, including negotiations, contractualisation, service and support (SLAs).

IT Service Delivery Management:

• Oversees the functional unit and is accountable for the efficient operation of the area.
• Provides thought leadership (operational and tactical focus) for IT resources.
• Ensures continuous service and systems security.
• Responsible for aligning technology and technology support to business needs.
• Responsible for infrastructure management in area of responsibility.
• Qualifications
• Qualifications and Experience
• Relevant tertiary qualification/recognition of prior learning.
• 12 years of IS working experience.
• Working knowledge of Financial & Project management.

Skills
Excellent Communication & Presentation skills

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Job Description
Key Focus
This role is accountable for regional marketing service delivery through the implementation of a  customised regional marketing strategy. The incumbent is individually accountable for achieving results via the efforts of others over periods of up to a year.
 
Description

• Implements customised marketing strategy.
• Implements client-base management and leads strategy.
• Drives the successful marketing roll-out of new products or enhancements in regions.
• Implements processes to ensure brand integrity in areas.
• Provides region and areas with researched market intelligence to help inform sales planning process.

Key Result Areas
Brand Management:

• Implements processes to ensure brand integrity in area.
• Marketing Service Delivery:
• Implements customised marketing strategy through efforts of others over periods of up to a year
• Drives the successful marketing roll-out of new products or enhancements in the regions.
• Provides region and areas with researched market intelligence to help inform the sales planning process.
• Leads Management:
• Implements client-base management and leads strategy.

 Team Effectiveness:

• Individually accountable for staff time, tasks and output quality, over periods of up to a year.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over periods of 3 months to a year.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer / client service delivery.

Qualifications
Qualifications and Experience

• Relevant tertiary Marketing qualification. .
• Min. 12-15 years’ experience
• Insurance industry experience an advantage but not critical

Skills
Excellent Communication & Presentation skills

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Job Description
The candidate shall be responsible for:

• Providing support in the various human resource functions, which includes recruitment, staffing, training and development, performance monitoring and employee counseling.
• Developing HR policies and procedures
• Maintaining, keeping and updating staff records for future reference according to policy
• Monitoring and generating attendance reports of all staff.
• Ensuring that approved policies and procedures are adhered to
• Assisting in managing various HR projects in line with HR objectives.
• Supporting the development and implementation of HR initiatives and systems.
• Overseeing all administrative and human resource matters including the overall operations and functionality of office.
• Any other reasonable duties which may be required

Qualifications

• B.Sc in Business Admin & Management or Social Science; further training will be a plus.
• 5-7 years relevant HR experience gained within a fast paced environment.
• Candidate should be resident in Abuja

Additional information
Key Competencies

• Proven experience in a related HR position.
• Competency in Ms.-Word, Excel, PowerPoint etc.
• Accuracy and attention to details
• Multi-tasking
• Professional approach, coupled with strong interpersonal skills and commercial acumen.
• Excellent verbal, written communication and presentation skills.
• Knowledge of HR function.
• Good team player
• Self-motivated