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  • Technical Account Manager at WOWJobs

  • Posted on: 9 February, 2017 Deadline: Not Specified
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  • WOWJobs aims to become the partner of choice to organizations for whom getting the right talent from across the globe is critical. Equally it aims to provide right opportunities to job seekers across the globe.

    Our approach entails working with clients in the Middle-East and South East Asian, African and European geographies. Our consultants who are experts from a cross section of industries meet with companies looking to expand their talent pool and consult them on the options available. Subsequently our teams that are based out of India locate potential candidates from across Asia, Europe and Africa, screen them and put them across to our local experts. These experts then discuss the options with the clients and help in identifying the right talent.

    Technical Account Manager

     

    Responsibilities

    • Provide technical support for customers to support pre-sales and post-sales processes
    • Address all product-related queries on time
    • Train customers to use products effectively
    • Provide developers with customers’ feedback to help identify potential new features or products
    • Report on product performance
    • Identify solutions to reduce support costs
    • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
    • Liaise with the sales department to win new business and increase sales
    • Establish best practices
    • Keep track of sales performance metrics

    Requirements

    • Proven work experience as a Technical account manager
    • Solid technical background with hands on experience in digital technologies
    • Familiarity with software and front-end development
    • An ability to gasp customers’ needs and suggest timely solutions
    • Excellent verbal and written communication skills
    • Strong analytical and problem-solving skills
    • BSc degree in Computer Science or relevant field

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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