• Career Opportunity at Ericsson

  • Posted on: 3 November, 2016 Deadline: Not Specified
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  • Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

    We are recruiting to fill the position of:

    Director - Operation

     

    Req ID: 142730

    Overall Purpose

    • To secure delivery for the functions of Network Performance Management within the entire delivery machinery (onshore and offshore) as per Managed Services contract

    Role Brief

    • This role is a senior role and resides in Leadership Team for the Customer IN Managed Services contract.
    • Reports in to Managed Services Chief Operating Officer for the group and would be accountable for end to end Operational Performance deliverable & initiatives for Nigeria operations.

    Deliverables:

    • KPI Fulfillment
    • SLA fulfillment
    • Customer Satisfaction Indices Management
    • Employee Satisfaction indices management
    • Customer Group level reporting - Implement Reporting mechanisms on to showcase various dimensions (Network and Operations) of Performance levels of contract
    • Agreement and alignment on Performance reporting structure and mechanism with the Customer
    • Tracking and analytics
    • Competence Development Strategy and Implementation
    • Improvement projects - Operations
    • Develop mechanisms for Data Analytics to enable decision making

    Responsibilities

    • Take Operational decisions to improve performance
    • Set strategic direction and follow-up with Managed Services Chief Operating Officer teams for rimprovement of reward/penalties
    • Create Operational strategy and align with customer
    • Responsible for Region Sub Saharan Africa wide delivery of Managed Services KPIs Reporting for Active Managed Services Contract
    • Responsible for aligning the offshored Performance Management service elements and secure Work Level Agreements fulfillment towards Global Service Center
    • Issue guidelines & support teams in Performance Management area
    • Set tools and processes strategy for the Managed Services operations
    • Budget owner for Global Service Center process, tools and new tools introduction
    • Governance owner for Region Sub Saharan Africa level review towards the Customer & Global Service Center
    • Support implementation of the Work Level Agreements and measure the compliance for different organizations
    • Drive Competence Development and Certification for the Managed Services teams
    • Ensure customer satisfaction on Managed Services activities and on critical measurements
    • Support Contract Management for Reconciliation, KPI, re-negotiation and other matters.

    Requirements

    • Good knowledge of Ericson Charging Systems Operations & Maintenance and Optimization
    • Knowledge of Ericsson network solution product portfolio including Network Management Systems -BSS, Business Objects and Eniq
    • 15-20 years of Service delivery experience in Telecom, IT industry
    • Excellent command of English language, presentation and communication skills
    • Able to work and co-ordinate between teams, which are remotely located
    • Should be able to travel for meetings and discussions if required
    • Extensive Leadership skills cutting across multicultural environment and multiple domains
    • Team Player

    Interfaces

    • Customer CTO (s), Group Managers & Governance Organization
    • Managed services - Operations Assurance, Projects
    • Managed Services Chief Operating Officers
    • Global Service Center -Ops and Managed Services teams
    • Customer Unit Head / Key Account Mangers
    • Contract Management

    Method of Application

    Interested and qualified? Go to Ericsson career website on jobs.ericsson.com to apply

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