• Latest career Opportunities at Standard Chartered Bank Nigeria

  • Posted on: 22 August, 2016 Deadline: Not Specified
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  • Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

    Relationship Manager, Priority Banking (Maryland Mall)

     

    Job Purpose
    Mandate:

    • Advise Priority Clients approaching Bank with complex individual needs
    • Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
    • Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team
    • Prepare and educate clients to interact via digital platforms

    Key Responsibilities

    • Engaging and deepening activities

    Methodically Engage (remote):

    • Have complete knowledge of the clients in terms of the profile & assets
    • Create analytics-backed next best conversation
    • Needs/Achor Products
    • Individual banking products (PL, CASA etc), Wealth Products

    Meet & deep sell (remote & in person):

    • Develop a comprehensive Account Plan for at least 20% of client base
    • Meet in person to meet advisory needs (once a month/quarter)
    • Connect client with specialists
    • Set up products
    • Conduct/connect for periodic CDD reviews
    • Conduct fulfillment & activate

    Services (remote):

    • Refer most servicing activities to Client Service Officers/Managers
    • As needed by clients

    Acquiring on referrals:
    Connect & prepare (remote)

    • Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
    • Explain proposition & requirements in full

    Needs/anchor products:
    PL, CASA, Wealth Products

    • Meet, deep sell & train (in person)
    • Meet, listen and determine further needs
    • Set up anchor products & initiate cross-sell
    • Conduct/connect for CDD
    • Educate and conduct initial set up for online, ATMs, Client Centre
    • Conduct fulfillment & activate

    Key Stakeholders:

    • Priority Wealth Specialists
    • Client Service Manager, Affluent
    • CDD team
    • Branch Manager

    Skill Requirements

    • Product broadening
    • Enhanced multi-product Priority knowledge
    • Market and competition knowledge

    Client Engagement:

    • Presentation and soft skills tailored to engaging Affluent Clients
    • Internal stakeholder engagement skills
    • Closing deals
    • Ability to drive and manage client interaction
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions

    Journey Completion:

    • Discipline and time management to handle a client portfolio
    • Ability to solve problems and close issues without handing over
    • Strong analytical ability
    • Understanding of Priority CDD principles
    • AML/CDD CLAUSE Ensure all reasonable steps are taken to verify the identify customers.
    • Retain adequate records of identification, account opening and transactions
    • Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
    • Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank

    Source of Leads:

    • Sales force generated (RM personal contacts) - Family of clients in particular
    • Affluent senior executives of employers (primarily BC/CC/CIC)
    • Affluent senior executives of employers in EB

    Associated Client Journeys:

    • Acquiring from individual client referrals
    • Actively engaging during the first 3 months
    • Supporting the client on any client-initiated needs
    • Proactively reaching out to client for advice discussions
    • Delivering on transactions, service requests, mobile/online training
    • Proactively engaging with the "Hidden Affluent"
    • Updating CDD
    • Managing Client's credit situation
    • Migrating newly Affluent

    Target Clients:

    • Priority ETB Clients

    Relationship Manager, Business Banking (Lekki Mall)

     

    Job Description

    • Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
    • Meet clients when required (ie once a month)
    • Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
    • Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

    Key Roles and Responsibilities

    • Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
    • Acquiring from ETB client referrals (MGM)
    • On boarding clients on Business working capital (BWC) proposition.
    • Supporting the client on any client-initiated needs
    • Delivering on transactions, service requests, Mobile/Web training
    • Updating CDD/ AML
    • Managing Client’s credit situation
    • Product broadening

    Journey Completion:

    • Discipline and time management to handle a client portfolio
    • Ability to solve problems and close issues without handing over
    • Strong analytical ability
    • Understanding of BC KYC/CDD principles

    KYC/AML Clause:

    • Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
    • Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

    Contributes To:

    • Revenues, Asset and Liabilities of BC business at country and regional level.
    • Image and reputation of department and the Bank.

    Complexity / Judgement:

    • Complexity in managing portfolio of customers balancing effort/reward.

    Freedom of Decision Making:

    • Many day-to-day decisions regarding customers (not credit).
    • Significant latitude in managing and prioritising workload.

    Qualifications and Skills

    • Good first degree with a minimum of a second class degree
    • Requisite technical skills gained through professional associations and practical experience (3-5 years' experience)
    • Good working knowledge of banking products.
    • Understanding of businesses and financials
    • Enhanced multi-product BC knowledge
    • Market and competition knowledge
    • Client engagement
    • Presentation and soft skills tailored to engaging business owners
    • Internal stakeholder engagement skills
    • Closing deals
    • Ability to drive and manage client interaction
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions

    Relationship Manager, Business Banking (Maryland Mall)

     

    Job Purpose

    • Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
    • Meet clients  when required (ie once a month)
    • Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
    • Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

    Key Roles and Responsibilities

    • Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
    • Acquiring from ETB client referrals (MGM)
    • On boarding clients on Business working capital (BWC) proposition.
    • Supporting the client on any client-initiated needs
    • Delivering on transactions, service requests, Mobile/Web training
    • Updating CDD/ AML
    • Managing Client’s credit situation

    Qualifications and Skills

    • Good first Degree with a minimum of a second class degree
    • Requisite technical skills gained through professional associations and practical experience (3-5 years' experience)
    • Good working knowledge of banking products.

    Skill Requirements:

    • Product broadening
    • Understanding of businesses and financials
    • Enhanced multi-product BC knowledge
    • Market and competition knowledge
    • Client engagement
    • Presentation and soft skills tailored to engaging business owners
    • Internal stakeholder engagement skills
    • Closing deals
    • Ability to drive and manage client interaction
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions

    Journey Completion:

    • Discipline and time management to handle a client portfolio
    • Ability to solve problems and close issues without handing over
    • Strong analytical ability
    • Understanding of BC KYC/CDD principles

    KYC/AML Clause:

    • Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
    • Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

    Contributes to:

    • Revenues, Asset and Liabilities of BC business at country and regional level.
    • Image and reputation of department and the Bank.

    Method of Application

    Use the link(s) below to apply on company website.

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