• Career Opportunity at Appzone

  • Posted on: 14 August, 2016 Deadline: 12 October, 2016
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  • AppZone is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

    Transaction Management Personnel

     

    Job Description

    • Monitor e-channel transactions remotely at the commercial bank ends as well as on our cloud infrastructure, both weekdays and some weekends.
    • Ensuring that all the various services required to maintain system stability and availability are all up and running at all times
    • Efficient use of the case management and feedback system to maintain a proper and accurate record of all customers’ complaints and requests.
    • Provide technical first-level support to Client Relationship Managers (CRM) and the centralized helpdesk team, as well as other third party partners.
    • On request and on stipulated regular basis, generate reports to be show channels usage.
    • Analyze customers’ transactions end-to-end to determine point of failure, providing the concerned party with the necessary transaction details for complete resolution.

    Skills and Responsibilities

    • Minimum of BSc/HND in Computer Science, Computer Engineering or any other related field.
    • You have internship experience in the financial services industry related to operations and/or financial analysis, or a maximum of 2 years of Transaction Management experience in the financial services industry
    • You must be performance driven with a proven track record
    • Ability to work in a fast-paced environment.
    • Good communication skills
    • Excellent interpersonal, analytic skills and great attention to details.
    • Must possess the ability to learn with speed and ease.

    Method of Application

    Interested and qualified candidates should send their applications and CV's to: careers@appzonegroup.com

    OR

    Interested and qualified? Go to career website on recruit.zohopublic.com to apply

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