Career Opportunity at Appzone

Job Description

• Monitor e-channel transactions remotely at the commercial bank ends as well as on our cloud infrastructure, both weekdays and some weekends.
• Ensuring that all the various services required to maintain system stability and availability are all up and running at all times
• Efficient use of the case management and feedback system to maintain a proper and accurate record of all customers’ complaints and requests.
• Provide technical first-level support to Client Relationship Managers (CRM) and the centralized helpdesk team, as well as other third party partners.
• On request and on stipulated regular basis, generate reports to be show channels usage.
• Analyze customers’ transactions end-to-end to determine point of failure, providing the concerned party with the necessary transaction details for complete resolution.

Skills and Responsibilities

• Minimum of BSc/HND in Computer Science, Computer Engineering or any other related field.
• You have internship experience in the financial services industry related to operations and/or financial analysis, or a maximum of 2 years of Transaction Management experience in the financial services industry
• You must be performance driven with a proven track record
• Ability to work in a fast-paced environment.
• Good communication skills
• Excellent interpersonal, analytic skills and great attention to details.
• Must possess the ability to learn with speed and ease.