About the role
The Culture and Training Associate works with the Culture and Training Manager to implement the induction, on-going training and professional development of all Customer Experience staff, including Bridge Ambassadors, Academy Managers, and Area Managers, as well as adjacent roles like Customer Care associates and Quality Insurance inspectors, as needed, as their work, too, is core to the customer experience.
This is a highly hands-on job, with the expectation of training motivated young adults who are interested in a career at Bridge of as many as 150 academies per year, or more, throughout 3-6 residential training cycles as well as termly workshops. The Associate must be incredibly organised with excellent problem solving skills and ability to multi-task and prioritize effectively. The candidate must thrive in fast-paced environment with multiple demands.
What You Will Do
Assist the Manager with the implementation of Bridge’s of induction and training programmes for Area Managers, Academy Managers and Bridge Ambassadors
Facilitate sessions as well as work with/observe Academy Managers & Bridge Ambassadors to ensure they understand Bridge’s mission, follow protocols and are able to successfully manage and grow their academies
Cultivate in Area Managers, Academy Managers & Ambassadors a feeling of pride and excitement for the Bridge mission and each person’s role in the organization
Spend time in Bridge communities developing a knowledge of the market, community engagement, academy operations and challenges geared towards identifying training gaps and skills/competencies required for productivity
Make recommendations to improve recruitment & training process
Assist with training logistic and reporting of training activities. This includes conducting and reporting pre & post training assessments
Analyse what is and isn’t working in training and workshop sessions and make recommendations for improvement
Collate and process reimbursement of travel and all other expenses incurred by Customer Experience staff.
Some national travel or on-site residence may be required
What You Should Have
Passion for Bridge’s vision of democratizing the right for all children to succeed
3- 5 years relevant experience in training, personnel development, human relations and management.
Results-driven, attitude with a desire for continuous improvement; Flexible and ready to work hard, travel, do whatever is needed to get the job done
Proven success driving growth at a data-driven, customer-facing organisation
Strong familiarity with the communities Bridge International Academies are in; must have lived or worked in low-income communities and accustomed to how communities work
Organisational, critical thinking, and communications skills with impeccable spoken and written English; additional local language skills preferred
Bachelor's degree in relevant field, graduate degrees preferred
Ability to communicate complex ideas concisely
Problem solving/decision making
Information gathering skills
Analytical and interpretation skills
Decision making skills
People management skills
Ability to be adaptable and flexible
Interested in this position, apply online on Omidyar career site