Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery. Aside our reg...
JOB RESPONSIBILITIES
JOB SPECIFICATIONS
COMPETENCE
Skills Knowledge Personal Attributes
JOB RESPONSIBILITIES
• Perform all functions of a corporate support agent.
• Follow –up on all unresolved complaint, with view to resolving such.
• Manage the affairs of the corporate support center (agents and complaint).
• Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis.
• Incident management: receives, log and take ownership of all faults. Responds to and provides
timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
• Ensures initial call assessment, resolution (if possible) or escalation to the appropriate technical group.
• Manage Service request lifecycle: receive, log and take ownership of all general Service Requests and progress to resolution.
• Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Execute customers’ transactions in line with customer care methods and procedures to ensure that customers receive the best service possible while processing requests and concerns.
• Real-time Network status monitoring and escalation based on SLAs, Coordinates with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Manage various software systems, track customer requests and concerns and issue resolution. Maintain accurate updates to the knowledge management database.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Work with other groups to provide a well managed service keeping abreast all related fault and new business arrangements enabling excellent customized support.
• Perform Clients Relationship Management and secure customer satisfaction in every interaction in a professional manner.
• Work as part of the Business Front Office, supporting an environment of excellent customer service, by responding to faults and provisioning enquiries.
• Proactive monitoring of all client owned & installed network elements in corporate customers’ premises.
• Identify, document and alert supervisor of trends in customer calls.
• Contribute to a continuous maintenance and optimization of processes and procedures.
JOB SPECIFICATIONS
Academic and Professional:
Experience:
Customer Relations, Technical, Human Relations (Any other Human Related) in Telecoms company/ISP Company.
COMPETENCE
• Customer Relationship Management techniques.
• Service Level Management.
• Good Business Communication Skills.
• Good knowledge of I.T & Telecomms Industry.
• Proficient use of computer and related applications
• Excellent telephony skills with the ability to listen, question and explain.
• Troubleshooting skills.
• Basic Telecommunication concepts, principles and systems.
• Best Practices in Customer Care/Customer Relationship Management.
• Good understanding of the company’s network.
• Good understanding of knowledge of software used by Customer Care.
JOB RESPONSIBILITIES
• Site survey for all Radios, Sites and VSAT links.
• Installation & Maintenance of Radios & Maintenance Of Earthing Base
• Installation & Maintenance of Alvarion Radio,S & Soma Base Station
• Retrieval of equipments from site and making request and returns Of equipments for installation & maintenance
• Installation and commissioning of corporate links (Hub and Sub).
• Configuration of VSAT modems (Vipersat, Comtech, EF Data and DVB)
• Report generation.
• General maintenance and support of Vsat and radio links.
JOB SPECIFICATIONS
Academic and Professional:
COMPETENCE
• Mast climbing.
• Erection of mast and towers
• Termination of RF/IF cables
• Installation of antennas and alignment
• Site survey and coordinate
• Path analyze
• Fabrication of antenna brackets
• Base station installation
• Installation of point to point links
• Installation of earthing systems
• Configuration skill
JOB RESPONSIBILITIES
1. Conduct Site surveys for study and planning of new FTTH deployment.
2. Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
3. FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
4. Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
5. Preparation of BoM for FTTH OSP projects.
6. Preparation of High Level project scope description.
7. Preparation of fiber cabling plan and splice plans for FTTH projects
8. Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.
9. Planning and site selection of Central Offices (CO)
10. Design of Central Offices’ civil and fiber infrastructure.
Project Related Activities
11. Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
12. Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
13. Conduct joint surveys with project team to resolve variation and change in scope issues.
14. Revise designs and BOMs and send in the documents for variation or scope change approval.
JOB SPECIFICATIONS
Academic and Professional: Minimum requirements is HND in Electrical/Electronics/Computer Engineering/Computer Science, Information Systems. However, field experience for Non- science or engineering backgrounds can be considered.
Experience: Minimum 2 years
COMPETENCE
Skills Knowledge Personal Attributes
• Experience using CAD (Autocad, Visio) and Microsoft office software
• Excellent communication skill
• Analytical and problem solving skills
• Prioritizing work
• Generating & maintaining accurate records
• Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
• Ability to use fibre tools e.g optical power metre, light source and OTDR.
• General Networking
• Fibre Optic Technology
• FTTH Network Architecture
• Analytical ability
• Creativity & Flexibility
• Ability to work under pressure
• Honesty & Integrity
• Experimental inclination
JOB RESPONSIBILITIES / REQUIREMENTS
• Liaise with planning unit to define clear design specifications and legends for FTTH outside plant design maps.
• Create detailed and accurate As-Built drawings for completed FTTH outside plant infrastructure.
• Create, update and modify FTTH network maps, regularly and in line with network expansion.
• Carry out routine site visits of ongoing projects to assess, educate and enforce quality compliance by contractors and supervisors.
• Continuously innovate and recommend ways to improve design drawings and documentation.
• Maintain and manage a folder of i. As-Built drawings and ii. Final Audit Reports (including signed Quality Acceptance Checklist) for all completed FTTH project.
• Initiate, drive and monitor all installation correction works flagged in the Final Audit Report.
• Ensure and improve quality Assurance Standards for FTTH installations
• May assist in creating indoor cabling layouts, when necessary.
• Perform any other duty as requested by the Senior Project Manager, in support of project delivery team.
JOB SPECIFICATIONS
Academic and Professional: HND or BSc / Applied Science/ Engineering/related disciplines
Experience: 2 years or more
COMPETENCE
 Excellent use of AutoCAD, Visio and GIS software for producing network design drawings.
 Ability to interpret/ use field survey information and red-line drawings to generate accurate As-Built drawings.
 Excellent communication, relationship and writing skills.
 Computer literate and proficiency in the use of MS Office tools
 Basic Knowledge of fibre technology and FTTH Principles.
 Ability to work with little supervision
 Methodical, Organized and focused on results.
 Comfortable complying with company procedures.
Skills Knowledge Personal Attributes
 Excellent communication, relationship and writing skills.
 Ability to articulate and use field survey information/red-line drawings to generate accurate As-Built drawings
• Good Knowledge of Microsoft office applications
• Excellent use of AutoCAD, Visio and GIS tools for design drawing.
• Analytical, organized and result oriented.
• Comfortable complying with company procedures and enforcing same.
Job Functions
The job will involve the following functions;
1. Ability to conduct site surveys for the installation of drop (last-mile) cabling.
2. Liaise with the customer and ipNX sales team to determine the preferred location of customer modem (CPE) in the building.
3. Liaise with the Outside Plant Supervisor and the Supply Chain Management team to sign out required activation materials (e.g drop cable) from the store.
4. Employ the service of casual labourers for minor civil works where required in laying the drop cable.
5. Ensure drop cable is correctly and neatly installed from the nearest access terminal indoors/outdoors into the customer’s residence.
6. Measure the Db loss of fibre cabling using the appropriate tools.
7. Do minor troubleshooting with light source and power meter to ensure the optic fibre connection Db loss is within range to achieve an excellent connection.
8. Do minor corrective procedures such as cleaning optic fibre connectors, couplers, re-splicing the drop cable or replacing the drop cable.
9. Install and make the interconnection between the drop cable and the customer’s modem (CPE).
10. Test and commission the CPE with the supervision of the ipNX NOC.
11. Sign-off with the customer.
12. Complete all required documentation to ensure inventory databases are accurate.
Non Technical Skills
Education Qualifications
Minimum of Ordinary National Diploma (OND) in science or engineering related courses. Exceptions may be made in the case of those who studied other disciplines but with field experience in the installation of optic fibre cabling.
JOB RESPONSIBILITIES
JOB SPECIFICATIONS
COMPETENCE
Skills Knowledge Personal Attributes
1: MAIN RESPONSIBILITIES
2: OTHER SKILLS
3: EXPERIENCE & EDUCATION
JOB RESPONSIBILITIES
• Effectively supervise out-side-plant projects, namely: High Streets, Estates and BB Extensions into MTU/MDU.
• Comply with all project execution procedure, namely;
• Troubleshoot, Analyze, Identify & Resolve faults that may delay link commissioning.
• Submit Accurate Splice-MST report sheet and Accurate Red line Drawings 48hrs after project completion.
• Actively participate in the audit exercise of completed projects and ensure project snags are cleared before Audit.
• Provide support to the engineering team where necessary and as defined by the Head of Projects or your Team Lead.
JOB SPECIFICATIONS
Experience:
COMPETENCE
• Proficient use of fiber test tools e.g. OTDR, power meter & Light source, VFL.
• Proficient in the use of design softwares e.g. AutoCAD, Visio etc
• Good working knowledge of Microsoft Excel, Word, Power point, Projects and email application.
• Excellent Communication Skills (Written & Oral).
• Certifications in Fibre Optic Cabling, CCNA and A+ will be an added advantage.
• Certifications in HSE Grade III will be an added advantage.
• Over 2 years of sound OSP Supervision experience in a Telecoms firm.
• Understanding of fibre terminologies, fiber cable management, and fiber link power budgeting.
• Understanding of FTTH architecture and PON/GPON Networks.
• Understanding and accurate interpretation of Design drawing and As-Built drawings for fibre networks.
Interested and suitably qualified applicants should send CVs to vacancy@ttcmobileworld.com
Build your CV for free. Download in different templates.
Join our happy subscribers