Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.
Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 54,600 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 7,200 dealer locations. Cummins earned $1.65 billion on sales of $19.2 billion in 2014.
Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to identify, define, and prioritize complex product issues and to implement solutions. Coaches and mentors less experienced service engineers.
Identify complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action.
Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.
Partners with distributors, dealers and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality.
Support product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data.
Participates proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.
Creates initial publication and subsequent revision of service literature.
Ensures new information regarding technical solutions and service procedures is communicated to the service organization.
Coaches and mentors less experienced Service Engineers.
Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU
Experienced - Professional / Office
Recruitment Job Type
Professional - Experienced
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